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- Tasks: Lead and develop online community services for those affected by motor neurone disease.
- Company: Join a dedicated team at the MND Association making a real difference.
- Benefits: Enjoy 28 days holiday, healthcare access, and personal development opportunities.
- Other info: Hybrid working with a commitment to equality and inclusivity.
- Why this job: Make a meaningful impact while supporting a vital community.
- Qualifications: Experience in managing online communities and strong conflict management skills.
The predicted salary is between 30000 - 40000 £ per year.
As our Online Communities Specialist, you’ll step into a newly created role where your experience in online forums and digital community support will make a real difference for people affected by motor neurone disease (MND). You’ll lead the development and delivery of our online community services, ensuring they remain safe, accessible, and people-centred. You’ll take a forum with real potential and develop it into a professional, sustainable peer support service - building the systems, processes and relationships to support long-term growth.
Key Responsibilities
- Lead the growth, improvement and day-to-day delivery of online peer-support services
- Manage the forum platform, including configuration, security and performance
- Act as product owner, ensuring technology supports safe community connection
- Lead and coordinate online community support volunteers, including training
- Handle content moderation, complaints, conflict and crisis escalation
- Manage relationships with external suppliers and internal teams
- Ensure safeguarding, legal and regulatory compliance across the service
- Develop service policy, process and business continuity planning
- Analyse community data and contribute to service impact reporting
- Advocate for community needs while balancing organisational priorities
About You
Essential
- Proven experience managing online community platforms, including forums
- Strong understanding of data security, GDPR and Online Safety Act requirements
- Skilled in conflict management, complaints handling and crisis escalation
- Confident with data metrics and reporting
- Able to communicate with care and clarity, including representing an organisation externally
- Experience managing volunteers or staff remotely, supporting their development
Desirable:
- Understanding of person-centred digital support and accessibility considerations
- Experience contributing to digital service or product development
- Experience working with external agencies or suppliers
Hybrid working expectations: home-based role
We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders. As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.
What We Offer
- 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays
- Access to UK Healthcare, including dental, eyecare, health screenings, and therapies
- 24/7 GP access via phone and video
- Life assurance and confidential counselling helplines
- Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave)
- Access to Benefit Hub for discounts on everyday shopping
- Enhanced pension scheme
- Opportunities for training and personal development
Motor Neurone Disease moves fast. It takes away time, it takes away independence and it has no cure. Every day we support people affected by MND. We fund ground-breaking research. We campaign for better care. We’re here for everyone who needs us. Because with MND, every day matters.
Online Communities Specialist employer: MND Association
Contact Detail:
MND Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Communities Specialist
✨Tip Number 1
Get your networking game on! Connect with people in the industry, especially those who are already working in online community roles. Use platforms like LinkedIn to reach out and engage with them; you never know who might have a lead on your dream job!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your experience with online forums and community management. This is a great way to demonstrate your expertise and passion for the role, making you stand out from the crowd.
✨Tip Number 3
Prepare for interviews by researching the company and its community initiatives. Be ready to discuss how your background aligns with their mission and how you can contribute to their online community services. Tailor your responses to show you understand their needs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team and making a difference in the lives of those affected by MND.
We think you need these skills to ace Online Communities Specialist
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for online communities and supporting people shine through. We want to see how your experience aligns with our mission to help those affected by MND.
Tailor Your CV: Make sure your CV highlights relevant experience in managing online forums and community support. We’re looking for specific examples that demonstrate your skills in conflict management and data security.
Be Clear and Concise: In your cover letter, communicate your ideas clearly and keep it concise. We appreciate straightforwardness, so get to the point while still showcasing your personality and fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity as our Online Communities Specialist.
How to prepare for a job interview at MND Association
✨Know Your Community
Before the interview, dive deep into understanding the online community landscape, especially around motor neurone disease (MND). Familiarise yourself with existing forums and peer-support services. This will help you demonstrate your passion and knowledge about the role and how you can contribute to its growth.
✨Showcase Your Conflict Management Skills
Prepare examples of how you've successfully handled conflicts or complaints in online communities. Be ready to discuss specific situations where you turned a negative experience into a positive outcome. This will highlight your ability to manage challenges effectively, which is crucial for this role.
✨Highlight Your Technical Savvy
Since you'll be managing the forum platform, brush up on your technical skills related to community management tools. Be prepared to discuss your experience with data security, GDPR, and the Online Safety Act. Showing that you understand these aspects will reassure them that you can maintain a safe and compliant environment.
✨Demonstrate Your People Skills
As you'll be coordinating volunteers and supporting their development, think of ways to showcase your communication skills. Prepare to share how you've motivated and trained teams in the past. This will illustrate your ability to foster a supportive and engaging community atmosphere.