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- Tasks: Lead and develop online community services for those affected by motor neurone disease.
- Company: Join a dedicated team at the MND Association making a real difference.
- Benefits: 28 days holiday, healthcare access, and opportunities for personal development.
- Why this job: Make an impact while supporting a vital community and enhancing peer support.
- Qualifications: Experience in managing online communities and strong conflict management skills.
- Other info: Hybrid working with a commitment to equality and inclusivity.
The predicted salary is between 30000 - 40000 £ per year.
As our Online Communities Specialist, you’ll step into a newly created role where your experience in online forums and digital community support will make a real difference for people affected by motor neurone disease (MND). You’ll lead the development and delivery of our online community services, ensuring they remain safe, accessible, and people-centred. You’ll take a forum with real potential and develop it into a professional, sustainable peer support service - building the systems, processes and relationships to support long-term growth.
Key Responsibilities
- Lead the growth, improvement and day-to-day delivery of online peer-support services
- Manage the forum platform, including configuration, security and performance
- Act as product owner, ensuring technology supports safe community connection
- Lead and coordinate online community support volunteers, including training
- Handle content moderation, complaints, conflict and crisis escalation
- Manage relationships with external suppliers and internal teams
- Ensure safeguarding, legal and regulatory compliance across the service
- Develop service policy, process and business continuity planning
- Analyse community data and contribute to service impact reporting
- Advocate for community needs while balancing organisational priorities
About You
Essential
- Proven experience managing online community platforms, including forums
- Strong understanding of data security, GDPR and Online Safety Act requirements
- Skilled in conflict management, complaints handling and crisis escalation
- Confident with data metrics and reporting
- Able to communicate with care and clarity, including representing an organisation externally
- Experience managing volunteers or staff remotely, supporting their development
Desirable:
- Understanding of person-centred digital support and accessibility considerations
- Experience contributing to digital service or product development
- Experience working with external agencies or suppliers
Hybrid working expectations: home-based role
We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders. As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.
What We Offer
- 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays
- Access to UK Healthcare, including dental, eyecare, health screenings, and therapies
- 24/7 GP access via phone and video
- Life assurance and confidential counselling helplines
- Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave)
- Access to Benefit Hub for discounts on everyday shopping
- Enhanced pension scheme
- Opportunities for training and personal development
About Us
Motor Neurone Disease moves fast. It takes away time, it takes away independence and it has no cure. Every day we support people affected by MND. We fund ground-breaking research. We campaign for better care. We’re here for everyone who needs us. Because with MND, every day matters.
Online Communities Specialist in Northampton employer: MND Association
Contact Detail:
MND Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Communities Specialist in Northampton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, join relevant online forums, and engage with communities related to MND. Building connections can lead to opportunities that aren’t even advertised.
✨Tip Number 2
Showcase your skills! Create a portfolio or a personal website that highlights your experience with online community management. This is your chance to demonstrate how you can make a difference in the role of Online Communities Specialist.
✨Tip Number 3
Prepare for interviews by researching the organisation and understanding their mission. Be ready to discuss how your background aligns with their goals, especially in supporting those affected by MND.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our mission.
We think you need these skills to ace Online Communities Specialist in Northampton
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for online communities and supporting people shine through. We want to see how your experience aligns with our mission to help those affected by MND.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Use keywords from the job description to show us you understand what we're looking for in an Online Communities Specialist.
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s necessary, and make sure your enthusiasm comes across without overwhelming us with too much information.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it helps us keep everything organised on our end.
How to prepare for a job interview at MND Association
✨Know Your Community
Before the interview, dive deep into understanding the online community landscape, especially around motor neurone disease (MND). Familiarise yourself with existing forums and peer-support services. This will help you demonstrate your passion and knowledge about the role and how you can contribute to its growth.
✨Showcase Your Conflict Management Skills
Given the nature of the role, be prepared to discuss specific examples of how you've handled conflicts or crises in online communities. Highlight your approach to moderation and how you ensure a safe environment for users. This will show that you’re not just experienced but also proactive in maintaining community standards.
✨Emphasise Data Security Awareness
Since the role involves managing data security and compliance, brush up on GDPR and the Online Safety Act. Be ready to talk about how you’ve implemented these practices in previous roles. This will reassure the interviewers that you take safeguarding seriously and understand the legal implications of community management.
✨Demonstrate Your Leadership Style
As you'll be leading volunteers and coordinating support, think about your leadership style and how you motivate others. Prepare to share examples of how you've trained or supported team members remotely. This will highlight your ability to foster a collaborative and supportive environment, which is crucial for the role.