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For Companies At a Glance
- Tasks: Support our team by managing resources, records, and customer requests with precision.
- Company: Join the Motor Neurone Disease Association, making a real difference in people's lives.
- Benefits: Enjoy 28 days holiday, healthcare access, and opportunities for personal development.
- Why this job: Be part of a compassionate team dedicated to improving lives affected by MND.
- Qualifications: Customer service experience, attention to detail, and digital skills required.
- Other info: Hybrid working model with excellent career growth and inclusivity commitment.
The predicted salary is between 30000 - 40000 £ per year.
As an Administrator, you will be at the heart of our busy Support Services team. Your contribution will help ensure our services remain responsive, reliable and joined-up across the country. If you thrive on keeping things running smoothly and take pride in getting the details right, this Administrator role offers a chance to use your skills with real purpose. We are the Motor Neurone Disease Association, and together we work with focus and compassion to improve the lives of people affected by motor neurone disease (MND). As an Administrator, you will play an essential part in helping us deliver responsive services.
Key Responsibilities
- Fulfil information requests within agreed timeframes.
- Manage stock of resources across internal and external locations.
- Create, update and maintain records on our CRM database and produce reports.
- Manage new referrals, sending introductory letters and GDPR forms.
- Support CRM updates, including preparing condolence letters.
- Prepare and send memory, treasure and teenage boxes.
- Raise purchase orders and liaise with suppliers to ensure timely dispatch and payment.
- Process feedback forms for the National Support Services team.
- Update SharePoint with relevant team information.
- Ensure all tasks reflect the MND Association’s mission, values and commitment to dignity and respect.
About You
- Proven experience delivering excellent customer service.
- Strong accuracy, attention to detail and ability to work to tight timeframes.
- Confident in organising and prioritising your own workload.
- Experience working in a digital environment, including online case management systems.
- Skilled in Microsoft Office, including Outlook and Excel within 365.
- Knowledge of data protection and safeguarding, with experience applying these processes.
Hybrid working expectations: 4 days per week office attendance required. During the 6-8 week training period, 5 days per week office attendance required.
We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders. As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.
What We Offer
- 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays
- Access to UK Healthcare, including dental, eyecare, health screenings, and therapies
- 24/7 GP access via phone and video
- Life assurance and confidential counselling helplines
- Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave)
- Access to Benefit Hub for discounts on everyday shopping
- Enhanced pension scheme
- Opportunities for training and personal development
- Hybrid working
About Us
Motor Neurone Disease moves fast. It takes away time, it takes away independence and it has no cure. Every day we support people affected by MND. We fund ground-breaking research. We campaign for better care. We’re here for everyone who needs us. Because with MND, every day matters.
Administrator in Northampton employer: MND Association
Contact Detail:
MND Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator in Northampton
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the MND Association on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to administration roles. Think about how your skills in customer service and attention to detail can shine through. We want to see how you can keep things running smoothly!
✨Tip Number 3
Show us your passion for the cause! Research the MND Association and be ready to discuss how you can contribute to improving lives. Your enthusiasm can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and making a difference.
We think you need these skills to ace Administrator in Northampton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Administrator role. We want to see how you can contribute to our mission at the MND Association, so don’t hold back on showcasing your relevant experience!
Showcase Attention to Detail: As an Administrator, accuracy is key! When filling out your application, double-check for any typos or errors. We appreciate candidates who take pride in getting the details right, just like we do in our work.
Highlight Your Customer Service Skills: Since this role involves delivering excellent customer service, make sure to include examples of how you've excelled in this area. We love seeing how you’ve made a positive impact in previous roles!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for this important role in our team!
How to prepare for a job interview at MND Association
✨Know the Mission
Before your interview, take some time to understand the MND Association's mission and values. This will help you align your answers with their goals and show that you're genuinely interested in making a difference.
✨Showcase Your Attention to Detail
As an Administrator, attention to detail is crucial. Prepare examples from your past experiences where your accuracy made a significant impact. This could be anything from managing records to ensuring timely responses to information requests.
✨Familiarise Yourself with CRM Systems
Since the role involves working with a CRM database, brush up on your knowledge of these systems. If you have experience with specific platforms, be ready to discuss how you've used them effectively in previous roles.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to prioritise tasks. Think of scenarios where you had to manage tight deadlines or handle multiple requests simultaneously, and be ready to share how you navigated those challenges.