At a Glance
- Tasks: Support individuals and families affected by MND through helpline calls and tailored guidance.
- Company: Join a passionate team at the MND Association, dedicated to making a difference.
- Benefits: Enjoy 28 days holiday, healthcare access, and opportunities for personal development.
- Other info: Hybrid working available, with a commitment to equality and inclusivity.
- Why this job: Make a real impact in people's lives while working towards a world free from MND.
- Qualifications: Experience in information-giving roles and strong communication skills are essential.
The predicted salary is between 36000 - 60000 £ per year.
Overview
We are seeking an MND Connect Adviser to join our dedicated Services and Partnerships Directorate. This is a unique opportunity to provide support, guidance and information to individuals and families, so they feel informed, reassured and better equipped to manage the impact of MND. As an MND Connect Adviser, you will be part of a supportive team who make a meaningful contribution every day. Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.
Responsibilities
- Respond to helpline calls, emails and forum posts promptly and appropriately.
- Use active listening and sensitive questioning to offer tailored support and guidance.
- Provide information about MND Association services and signpost to external advice where needed.
- Support people in complex cases by liaising with health and social care professionals, multi-disciplinary teams and MND Care Centres.
- Keep accurate records and carry out administrative tasks, ensuring data protection and confidentiality.
- Monitor service delivery standards and contribute to improvements where needed.
- Identify and act on issues of risk, including safeguarding, referring concerns appropriately.
- Promote the Association\'s information resources and values in every aspect of your work.
Qualifications
- Experienced in an information-giving role, ideally including telephone helpline support.
- Skilled in active listening, with the ability to demonstrate empathy and help people prioritise concerns.
- Clear and confident communicator, able to explain complex and sensitive issues in a supportive way.
- Resilient when supporting people in distress, with patience and understanding.
- Able to provide information through written, digital and social channels.
- Experienced in using contact centre or CRM systems, with good working knowledge of Microsoft Office 365.
Benefits
- 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
- Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
- 24/7 GP access via phone and video.
- Life assurance and confidential counselling helplines.
- Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
- Access to Benefit Hub for discounts on everyday shopping.
- Enhanced pension scheme.
- Opportunities for training and personal development.
- Hybrid working.
The full job description and further information about working for the MND Association is available in the candidate pack. We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders. As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role\'s requirements. Hybrid Working and Flexibility: This role offers hybrid working, with the expectation to attend the office 2 - 3 days per week.
MND Connect Helpline Adviser employer: MND Association
The MND Association is an exceptional employer, dedicated to making a meaningful impact in the lives of individuals and families affected by MND. With a supportive work culture that prioritises employee well-being, we offer generous benefits including 28 days of holiday, access to comprehensive healthcare, and opportunities for personal development. Our commitment to equality, diversity, and inclusivity ensures that every team member feels valued and empowered to contribute to our mission of improving care and support for those living with MND.
StudySmarter Expert Advice🤫
We think this is how you could land MND Connect Helpline Adviser
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at MND Association.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from MND Association!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like MND Association, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at MND Association or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace MND Connect Helpline Adviser
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to MND Association:Before hitting send, make sure to tailor your application specifically to MND Association! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at MND Association
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
