At a Glance
- Tasks: Lead the development of our Microsoft Dynamics 365 platform to enhance user experience.
- Company: Join the MND Association, making a real difference in people's lives.
- Benefits: Enjoy 28 days holiday, healthcare access, and hybrid working options.
- Other info: Be part of a diverse team committed to equality and inclusivity.
- Why this job: Shape product direction and drive impactful change in a transformative environment.
- Qualifications: Experience with Microsoft Dynamics 365 and strong stakeholder management skills.
As a CRM Product Lead, you will lead the direction and development of our Microsoft Dynamics 365 platform, ensuring it supports our work across the MND Association effectively and efficiently. You will use your skills in stakeholder engagement, agile delivery, and data-led decision making to lead a critical platform. This CRM Product Lead role calls for someone who can shape product direction, balance priorities, and deliver continuous improvement while keeping user experience at the centre. This is an exciting and transformative time to join the MND Association. If you thrive on ownership, collaboration and measurable impact, this role offers a meaningful next step.
Key Responsibilities
- Lead the CRM roadmap, aligning platform development with organisational priorities
- Manage the product backlog, balancing stakeholder needs and technical feasibility
- Act as the link between business and technology teams
- Oversee delivery of CRM enhancements, integrations and new functionality
- Guide system configuration, ensuring best practice and consistency
- Use data, reporting and user feedback to improve performance and usability
- Support adoption and continuous improvement across teams
- Manage supplier relationships and ensure value for money
- Ensure compliance with data protection and security standards
About You
- Strong experience as a CRM Product Lead or similar role
- Expertise in Microsoft Dynamics 365 and Power Platform
- Proven delivery of CRM improvements and system optimisation
- Strong stakeholder management and communication skills
- Experience working in agile environments
- Knowledge of integrations, data migrations and system configuration
- Strategic thinking with strong problem-solving ability
Hybrid Working Expectations: One day per week office attendance in Northampton. We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders. As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.
What We Offer
- 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays
- Access to UK Healthcare, including dental, eyecare, health screenings, and therapies
- 24/7 GP access via phone and video
- Life assurance and confidential counselling helplines
- Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave)
- Access to Benefit Hub for discounts on everyday shopping
- Enhanced pension scheme
- Opportunities for training and personal development
- Hybrid working
Motor Neurone Disease moves fast. It takes away time, it takes away independence and it has no cure. Every day we support people affected by MND. We fund ground-breaking research. We campaign for better care. We’re here for everyone who needs us. Because with MND, every day matters.
CRM Product Lead employer: MND Association
The MND Association is an exceptional employer, offering a unique opportunity to make a meaningful impact in the lives of those affected by Motor Neurone Disease. With a strong commitment to employee well-being, we provide generous benefits such as 28 days of holiday, access to comprehensive healthcare, and opportunities for personal development, all within a collaborative and inclusive work culture. Located in Northampton, our hybrid working model allows for flexibility while fostering a sense of community and shared purpose among our dedicated team.
