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- Tasks: Triage repair queries and provide technical guidance for efficient job allocation.
- Company: MMP Consultancy, partnering with a Housing Association to enhance service delivery.
- Benefits: Competitive pay of £300pd, flexible remote work, and a supportive team environment.
- Other info: Work 1 day in the office and 4 days from home, with opportunities for professional growth.
- Why this job: Make a real difference in housing repairs while enjoying a great work-life balance.
- Qualifications: Experience as a Surveyor or Repairs Officer with strong communication skills.
The predicted salary is between 60000 - 60000 £ per year.
MMP Consultancy is seeking Triage Repairs Surveyors on behalf of a Consultancy, who is working with a Housing Association, to support the effective triage of responsive repair queries. The role will require working 1 day per week in the office in Surrey/London and 4 days working from home. The rate of pay is £300pd inside of IR35. This role has been created to improve the efficiency and accuracy of repair diagnosis, ensuring that jobs are correctly directed either to a contractor or for further inspection. The successful candidates will play a key role in improving right-first-time performance and reducing unnecessary property visits.
Responsibilities:
- Triage incoming repair queries from the call centre and email requests
- Assess reported issues (e.g. plumbing faults, general maintenance) and determine the appropriate response
- Decide whether repairs can be raised directly to the contractor or require a pre-inspection
- Provide clear and accurate technical guidance to support efficient job allocation
- Reduce unnecessary inspections while ensuring quality and compliance is maintained
- Support improvements in responsive repairs performance and service delivery
Requirements:
- Proven experience as a Surveyor, Repairs Surveyor, or Senior Repairs Officer within social housing
- Strong understanding of responsive repairs processes and common building maintenance issues
- Ability to diagnose repair issues remotely based on limited information
- Confident decision-making skills with sound technical judgement
- Strong communication skills and ability to work closely with call centres and operational teams
Triage Repairs Surveyor employer: MMP Consultancy
Contact Detail:
MMP Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Triage Repairs Surveyor
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your knowledge of responsive repairs processes and common building maintenance issues. Being able to discuss these confidently will show you're the right fit for the role.
✨Tip Number 3
Showcase your decision-making skills! During interviews, be ready to share examples of how you've successfully triaged repair queries in the past. This will highlight your ability to make sound technical judgments under pressure.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find roles that match your skills and experience. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Triage Repairs Surveyor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Surveyor or Repairs Surveyor. We want to see how your skills match the role, so don’t be shy about showcasing your relevant experience in social housing and responsive repairs.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Triage Repairs Surveyor role. We love seeing enthusiasm and a clear understanding of the responsibilities, so make it personal and engaging.
Showcase Your Decision-Making Skills: In your application, highlight examples where you've made confident decisions in diagnosing repair issues. We’re looking for candidates who can demonstrate sound technical judgement, so share those experiences that show off your expertise!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at MMP Consultancy
✨Know Your Stuff
Make sure you brush up on your knowledge of responsive repairs processes and common building maintenance issues. Being able to discuss specific examples from your past experience will show that you’re not just familiar with the theory, but you’ve also got practical know-how.
✨Show Off Your Decision-Making Skills
Prepare to discuss scenarios where you had to make quick decisions regarding repair queries. Think about how you assessed situations and what factors influenced your choices. This will demonstrate your confident decision-making skills and sound technical judgement.
✨Communication is Key
Since you'll be working closely with call centres and operational teams, practice articulating your thoughts clearly. You might want to role-play some common scenarios to ensure you can convey technical guidance effectively and maintain a professional tone.
✨Remote Diagnosis Practice
Get comfortable with diagnosing repair issues based on limited information. You could set up mock calls or emails with friends or colleagues to simulate the triage process. This will help you think on your feet and improve your ability to assess reported issues quickly.