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- Tasks: Lead a team to efficiently schedule and plan works for a national contractor.
- Company: Join MMP Consultancy, a dynamic consultancy in East London.
- Benefits: Permanent position with opportunities for growth and development.
- Why this job: Make a real impact by ensuring quality service and customer satisfaction.
- Qualifications: Strong admin skills, IT proficiency, and excellent communication abilities required.
- Other info: Be part of a supportive team culture focused on sustainability and improvement.
The predicted salary is between 30000 - 40000 £ per year.
MMP Consultancy is looking to recruit an Experienced Scheduler Team Lead to work with a National Contractor in East London on a Permanent basis. Working as part of a team in a busy environment assisting the operational team to schedule and plan works in a cost effective and organised way to ensure a quality service.
Key Responsibilities:
- Manage all resource planning activities to ensure maximum efficiency.
- Enable K.P.I's to be met weekly by ensuring all jobs and appointments are met.
- Check K.P.I performance weekly and analyse service failures to implement solutions.
- Audit performance weekly and any errors brought to your team's attention.
- All reporting sent via business management are inspected and updated by yourself or your team promptly, any errors from this to be kept for auditing purposes.
- Providing customer service to residents and customers.
- Dealing with queries from residents, changing appointments.
- Arranging appointments for residents.
- Assist when required to undertake customer satisfaction surveys.
- Attend meetings as requested and deliver service updates to your team at your internal meetings.
- Participate in ensuring a positive team spirit within contract.
- Making sure ID badges are worn and office attire is correct at all times.
- Follow the company's policies and procedures at all times.
- Cooperate with colleagues from other Departments in a timely manner if and when necessary.
- Assisting with people management issues.
- Follow and support policies, procedures, initiatives and work instructions related to sustainability improvement and environmental compliance.
Skills Required:
- Have strong administration skills and must be IT proficient.
- Have excellent communication skills, both oral and written.
- Be a self-motivated, resilient, assertive and confident person.
- Have proven experience in providing excellent customer service.
- Have previous experience working with scheduling repairs.
- Be organised and able to multi-task.
- Call centre environment.
- Maintenance/ repairs background.
- Excellent Telephone Manner.
- Customer Service focused.
- Excellent Communication skills.
- Ability to identify problems.
- Ability to identify customers' needs.
- Willing to go the extra mile to deal with a difficult situation.
Scheduling Team Lead in Stratford employer: MMP Consultancy
Contact Detail:
MMP Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduling Team Lead in Stratford
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Scheduling Team Lead role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by practising common questions related to scheduling and resource management. We recommend doing mock interviews with friends or using online platforms to get comfortable talking about your experience and how you can contribute to the team.
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your previous scheduling successes and how you’ve improved efficiency in past roles. This will give you an edge and demonstrate your proactive approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Scheduling Team Lead in Stratford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Scheduling Team Lead role. Highlight your experience in scheduling, resource planning, and customer service. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of how you've tackled challenges in scheduling and customer service.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Keep your language clear and concise, and don’t forget to proofread for any errors before hitting send!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it’s super easy!
How to prepare for a job interview at MMP Consultancy
✨Know Your Scheduling Stuff
Make sure you brush up on your scheduling knowledge before the interview. Familiarise yourself with common scheduling software and techniques, as well as any specific tools the company might use. Being able to discuss your experience with scheduling repairs and managing resources will show that you're the right fit for the role.
✨Show Off Your Communication Skills
Since this role involves a lot of interaction with residents and team members, practice articulating your thoughts clearly. Prepare examples of how you've handled customer queries or resolved issues in the past. This will demonstrate your excellent communication skills and your ability to provide top-notch customer service.
✨Be Ready to Discuss KPIs
Understand what Key Performance Indicators (KPIs) are relevant to the scheduling role. Be prepared to talk about how you've met or exceeded KPIs in previous positions. This shows that you not only understand the importance of these metrics but also have a track record of achieving them.
✨Demonstrate Team Spirit
This position requires a positive team spirit, so think of examples where you've contributed to a team's success. Whether it's through collaboration or supporting colleagues, be ready to share how you foster a positive work environment. This will highlight your ability to work well within a team and align with the company's values.