At a Glance
- Tasks: Lead a dynamic scheduling team to deliver top-notch property services.
- Company: Join MMP Consultancy, a leader in property management in East London.
- Benefits: Enjoy a competitive salary of £38,000 and opportunities for personal development.
- Other info: Fast-paced environment with great potential for career growth.
- Why this job: Make a real impact by enhancing customer satisfaction in the housing sector.
- Qualifications: Experience in property maintenance, team leadership, and data analysis required.
MMP Consultancy is looking to recruit a Scheduling Manager based in East London on a Permanent Basis.
Salary: £38,000 Per Annum
The scheduling team works on the provision and maintenance of a large portfolio of properties. This demands strong organisational skills and the ability to work collaboratively with customers, other teams, and external service providers.
Responsibilities:
- Effective line management of one of the Property Services scheduling teams. You will lead, manage, motivate, engage, and support the team to deliver a customer focused service.
- Support Senior Managers to monitor and manage third party contractor performance to achieve agreed service levels and KPIs.
- Investigating complaints (informal and formal) and expressions of dissatisfaction with the service; respond to customers within our published service standards, both verbally and in writing.
- The timely production of management reports to support service delivery and meet business requirements.
- Providing leadership to the team through effective coaching, mentoring, 121s and team meetings.
- Ensure team members understand their role and areas of responsibilities.
- Being responsible for ensuring team members are inducted and adequately trained to fulfil their duties and adhere to internal processes and procedures.
- Ensure personal development plans are reviewed regularly.
- Setting targets for your team and ensure these targets are monitored and regular reports/updates provided to support the business.
- Take corrective action where targets are under threat.
Experience Required:
- Knowledge of property repairs and maintenance within the social housing sector.
- Experience of scheduling and planning of repairs and maintenance.
- Experience of successfully leading and line managing a team.
- Be self-motivated, resilient, assertive, and able to thrive in a fast paced environment.
- Aptitude for complex data analysis and report compilation.
- A proven track record of problem solving, identifying, and resolving issues promptly.
- Advanced IT skills and literacy skills.
Scheduling Manager in Stratford employer: MMP Consultancy
MMP Consultancy is an exceptional employer, offering a dynamic work environment in East London where collaboration and customer focus are at the heart of our operations. We prioritise employee growth through comprehensive training and development opportunities, ensuring that our Scheduling Manager can lead a motivated team while achieving personal and professional milestones. With a commitment to maintaining a supportive culture and a strong emphasis on work-life balance, MMP Consultancy stands out as a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Scheduling Manager in Stratford
✨Tip Number 1
Network like a pro! Reach out to your connections in the property and housing sector. Attend industry events or join relevant online groups. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to scheduling and team management. Think about examples from your past experiences that showcase your organisational skills and leadership abilities. We want you to shine!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to discuss how you've tackled challenges in previous roles, especially in fast-paced environments. This will demonstrate your resilience and ability to thrive under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Scheduling Manager in Stratford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Scheduling Manager role. Highlight your experience in property repairs and maintenance, as well as any leadership roles you've held. We want to see how your skills match what we're looking for!
Showcase Your Organisational Skills:Since this role demands strong organisational skills, be sure to include examples of how you've effectively managed teams or projects in the past. We love seeing how you can juggle multiple tasks while keeping everything on track!
Be Clear and Concise:When writing your application, keep it clear and concise. Use straightforward language and get straight to the point. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen to join our team at MMP Consultancy!
How to prepare for a job interview at MMP Consultancy
✨Know Your Stuff
Make sure you brush up on your knowledge of property repairs and maintenance, especially within the social housing sector. Familiarise yourself with common challenges and solutions in scheduling and planning, as this will show that you're not just a good fit for the role but also genuinely interested in the field.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led and managed a team in the past. Think about specific situations where you motivated your team or resolved conflicts. This will demonstrate your ability to engage and support others, which is crucial for the Scheduling Manager role.
✨Be Data Savvy
Since the role involves complex data analysis and report compilation, be ready to discuss your experience with these tasks. Bring along examples of reports you've created or data you've analysed, and be prepared to explain how you used that information to improve service delivery.
✨Practice Problem Solving
Anticipate questions about how you would handle complaints or service issues. Prepare a few scenarios where you identified problems and took corrective action. This will highlight your problem-solving skills and your ability to thrive in a fast-paced environment.
