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- Tasks: Manage repair requests, coordinate with clients, and ensure smooth operations.
- Company: Join a fantastic organisation in East London focused on customer service.
- Benefits: Permanent position with opportunities for growth and development.
- Why this job: Be part of a dynamic team making a real difference in residents' lives.
- Qualifications: Experience in administration and excellent communication skills required.
- Other info: Thriving environment where you can showcase your problem-solving abilities.
The predicted salary is between 30000 - 42000 £ per year.
MMP Consultancy are working with a fantastic organisation to recruit a Repairs Administrator to join them on a permanent basis in East London. We are seeking enthusiastic and experienced administrators or coordinators to apply, who possess exceptional customer service and clerical skills. Ideally, someone who thrives in challenging atmospheres and can remain calm under pressure.
Responsibilities:
- Respond promptly to residents/clients' calls regarding repair works and effectively address queries.
- Resolve minor complaints at the first point of contact wherever possible.
- Maintain and action emails received through contract mailboxes.
- Diary management of appointments, including PDA usage for operatives.
- Supervisors to be made aware when emergencies are passed to OOH.
- Liaising with external parties to provide progress information.
- Utilise company systems to process orders and prepare invoices for clients.
- Respond to payment-related queries from subcontractors and clients in a timely and professional manner.
- Order equipment and materials necessary for operatives to complete assigned tasks.
- Maintain and log variation requests and monitor.
- Review supervisory and trade reports to determine required actions for repair resolution.
- Maintenance of contract registers and documents, including scaffold register.
- Back up to other roles within the division, covering any absences to ensure versatility.
- Adhere to company policies, procedures, initiatives and work instructions.
Skills/Experience required:
- Experience of raising, monitoring and recording work orders through a relevant housing/repair management system.
- Experience in coordinating and following up on work programmes.
- Some experience with high profile legal cases.
- Ability to work independently, exercising good initiative and judgement.
- Excellent written and verbal communication skills.
Administrator in Stratford employer: MMP Consultancy
Contact Detail:
MMP Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator in Stratford
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for an Administrator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and administration. We recommend role-playing with a friend or using online resources to get comfortable with your responses. Confidence is key!
✨Tip Number 3
Showcase your skills during interviews by sharing specific examples of how you've handled challenging situations in previous roles. This will demonstrate your ability to thrive under pressure, just like the job description mentions!
✨Tip Number 4
Don't forget to apply through our website! It’s a great way to ensure your application gets noticed. Plus, we love seeing enthusiastic candidates who are keen to join our fantastic organisation.
We think you need these skills to ace Administrator in Stratford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Repairs Administrator role. Highlight your customer service experience and any relevant administrative skills that match the job description. We want to see how you can thrive in challenging atmospheres!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that demonstrate your ability to handle queries and resolve complaints effectively, just like we do at StudySmarter.
Showcase Your Communication Skills: Since excellent written and verbal communication skills are key for this position, make sure your application reflects that. Keep your language clear and professional, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Let’s get started on this journey together!
How to prepare for a job interview at MMP Consultancy
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Repairs Administrator. Familiarise yourself with the key tasks like responding to client queries and managing diaries. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since exceptional customer service is crucial for this position, prepare examples from your past experiences where you successfully resolved complaints or addressed client needs. Highlighting these situations will show that you can thrive in challenging atmospheres.
✨Be Ready for Scenario Questions
Expect questions that assess how you handle pressure and emergencies. Think of specific scenarios where you had to remain calm and make quick decisions. Practising these responses will help you feel more confident during the interview.
✨Demonstrate Your Organisational Skills
As an Administrator, you'll need to juggle multiple tasks. Be prepared to discuss how you manage your time and prioritise tasks effectively. Mention any tools or systems you use to stay organised, as this will show your potential employer that you're ready to hit the ground running.
