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- Tasks: Lead a team to enhance housing services for residents and ensure their well-being.
- Company: Join MMP Consultancy, a dedicated Local Authority in West London focused on community support.
- Benefits: Enjoy a supportive work environment with opportunities for personal growth and development.
- Why this job: Make a real difference in residents' lives while working in a collaborative and engaging culture.
- Qualifications: Experience managing teams and working with vulnerable customers is essential.
- Other info: Be part of a team that values resident involvement and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
MMP Consultancy are looking to recruit a Sheltered Housing Manager to join a Local Authority based in West London.
Responsibilities:
- Ensure through effective day to day management that the team delivers and continually improves a comprehensive enhanced housing management service to help residents maintain their tenancy and ensure they are able to access and receive a range of housing and support services.
- Build an effective team through leadership and personal example so that team members are fully engaged and delivering an excellent service.
- Ensure there is systematic monitoring and inspection of sheltered housing schemes to provide secure, clean and well maintained communal areas and services.
- Ensure that vacant properties are passed to and received back from repairs and let within required timescales and that there is efficient, prompt and appropriate resettlement of new customers to reduce the loss of revenue and improve satisfaction for new tenants in terms of access to local services, health & safety checks and knowledge of the schemes facilities.
- Ensure revenue loss is minimised through the team's effective management of rent arrears and the maximisation of resident's access to financial assistance by promoting and facilitating a wide range of financial inclusion.
- Ensure there is effective reporting and monitoring of household repairs for residents less able to do so and that the handy person scheme is effectively utilised to provide a more accessible and tailored service.
- Ensure that there is the consistent facilitation and promotion of social activities within the schemes and co-ordination of the use of communal lounges and guest rooms to enhance the quality of life for residents.
- Develop and ensure adherence to the service level agreement, systems, administration, policies and procedures relating to health, safety and welfare of residents and the management of schemes and services.
- Implement scheme based and co-ordinated resident involvement so that residents can contribute to the development of strategies, policies and plans and resident satisfaction is continuously improved.
- Attend and service quarterly sheltered housing forums.
Skills Required:
- Significant experience of managing a team of Specialist Housing Officers, working with vulnerable customers.
- Experience of working within a performance management framework and reporting on KPIs and outcomes.
- Track record of success working in a customer facing service and dealing sensitively and effectively with customer issues, specifically with older and vulnerable customers.
- Experience of dealing with safeguarding issues and managing robust systems to ensure alerts are dealt with efficiently and sensitively.
- An understanding and knowledge of housing and other relevant legislation and regulatory framework within housing.
- Knowledge of health and safety legislation and procedures, and an understanding of its practical application in the workplace and in relation to a customer centre and Scheme locations.
Sheltered Housing Manager employer: MMP Consultancy
Contact Detail:
MMP Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sheltered Housing Manager
✨Tip Number 1
Network with professionals in the housing management sector. Attend local housing forums or community events to meet people who work in similar roles. This can help you gain insights into the role and potentially get a referral.
✨Tip Number 2
Familiarise yourself with the specific challenges faced by sheltered housing schemes. Understanding the unique needs of older and vulnerable residents will demonstrate your commitment to the role and your ability to manage effectively.
✨Tip Number 3
Research the Local Authority's current initiatives and policies regarding housing management. Being knowledgeable about their goals and challenges will allow you to tailor your approach and show how you can contribute to their success.
✨Tip Number 4
Prepare to discuss your experience with performance management frameworks and KPIs. Be ready to share specific examples of how you've successfully managed teams and improved service delivery in previous roles.
We think you need these skills to ace Sheltered Housing Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing teams, particularly in housing management or working with vulnerable customers. Use specific examples that demonstrate your leadership skills and ability to improve services.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities and skills mentioned in the job description. Explain how your background aligns with their needs, particularly your experience with performance management and customer service.
Showcase Relevant Achievements: In your application, include specific achievements that relate to the role, such as successful projects you've led or improvements you've made in previous positions. Quantify these achievements where possible to demonstrate impact.
Demonstrate Knowledge of Legislation: Highlight your understanding of housing legislation and health and safety procedures in your application. This shows that you are well-informed and prepared to handle the regulatory aspects of the role.
How to prepare for a job interview at MMP Consultancy
✨Showcase Your Leadership Skills
As a Sheltered Housing Manager, you'll need to lead a team effectively. Be prepared to discuss your leadership style and provide examples of how you've successfully engaged and motivated your team in the past.
✨Demonstrate Your Customer Service Experience
Highlight your experience working with vulnerable customers, especially older individuals. Share specific instances where you handled sensitive issues and improved customer satisfaction, as this is crucial for the role.
✨Familiarise Yourself with Relevant Legislation
Make sure you have a solid understanding of housing legislation and health and safety regulations. Be ready to discuss how you've applied this knowledge in previous roles to ensure compliance and enhance service delivery.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, particularly in safeguarding and managing rent arrears. Think of scenarios where you've successfully navigated challenges and be ready to explain your thought process.
