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- Tasks: Manage tenancies, support residents, and ensure community safety in your neighbourhood.
- Company: Join a dedicated housing provider making a difference in Kent.
- Benefits: Gain valuable experience, develop skills, and contribute to community welfare.
- Why this job: Be the voice for residents and help create thriving communities.
- Qualifications: Experience in tenancy management and a passion for helping others.
- Other info: Temporary role with opportunities for personal growth and teamwork.
The predicted salary is between 30000 - 40000 £ per year.
MMP Consultancy are currently recruiting for a Neighbourhood Officer to work for a Housing Provider on a temporary basis, in Kent.
Responsibilities:
- Tenancy and Estate Management of a given patch including supporting team and providing cover where there is a need.
- Visiting residents at home to discuss and progress tenancy related issues.
- Making necessary referrals for support or additional help.
- Identifying concerns for welfare and making necessary safeguarding referrals.
- Taking necessary enforcement action where there is a tenancy breach and opportunities to resolve tenancy breach have not been taken. This includes preparing and serving NOSPS or NTQ.
- Investigate concerns for property condition, damage to property, claims of succession, tenancy audits, managing starter tenancies and carrying out review visits, preparing reports for Tenancy panel and signing fixed term tenancies over to fully assured tenancies.
- Estate and block inspections.
- Working with other departments to obtain access and enforce tenancy conditions where required.
- Working with partner agencies to achieve joined up solutions.
- Investigate reports of low level ASB in line with our community safety policy.
- Updating our ICT systems with accurate notes of contact had and progression case management workflows.
Requirements:
- Experience of tenancy and estate management.
- Experience of working with vulnerable residents with complex needs.
- Evidence of excellent customer service skills.
- Team player.
- Positive attitude and solution focused.
Neighbourhood Officer in Sevenoaks employer: MMP Consultancy
Contact Detail:
MMP Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Officer in Sevenoaks
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for a Neighbourhood Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of tenancy and estate management. Be ready to discuss your experience with vulnerable residents and how you've tackled complex issues in the past. Show them you're the solution-focused team player they need!
✨Tip Number 3
Don’t just apply anywhere; focus on roles that match your skills and values. Check out our website for the latest Neighbourhood Officer positions and tailor your approach to each one. We want to help you find the perfect fit!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s a great chance to reiterate why you’re the best candidate for the job and keep you fresh in their minds.
We think you need these skills to ace Neighbourhood Officer in Sevenoaks
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Neighbourhood Officer role. Highlight your experience in tenancy and estate management, and don’t forget to mention any work with vulnerable residents. We want to see how you fit into our team!
Showcase Your Skills: Use specific examples to demonstrate your excellent customer service skills and your ability to handle complex situations. We love seeing real-life scenarios where you've made a positive impact, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant to the role. We appreciate clarity, and it helps us understand your qualifications better!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the Neighbourhood Officer position. Plus, it’s super easy!
How to prepare for a job interview at MMP Consultancy
✨Know Your Stuff
Make sure you understand the key responsibilities of a Neighbourhood Officer. Brush up on tenancy and estate management principles, as well as any relevant legislation. Familiarise yourself with the specific challenges faced by housing providers in Kent, so you can speak confidently about how you would handle them.
✨Showcase Your Experience
Prepare examples from your past work that demonstrate your experience with vulnerable residents and complex needs. Think about specific situations where you provided excellent customer service or resolved tenancy issues. This will help you illustrate your skills effectively during the interview.
✨Be Solution-Focused
Since the role requires a positive attitude and a solution-focused mindset, be ready to discuss how you've tackled challenges in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and show how you approach problem-solving.
✨Engage with the Interviewers
Don’t forget that interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the challenges they face, and how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.