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- Tasks: Lead the Responsive Repairs Team, ensuring top-notch repairs and customer satisfaction.
- Company: Join MMP Consultancy, a dynamic housing association in Clapham, South West London.
- Benefits: Enjoy hybrid working options and a competitive salary of £56,679 - £59,662.
- Why this job: Be part of a proactive team focused on continuous improvement and excellent customer service.
- Qualifications: RICS qualified or working towards it, with 3-5 years of relevant experience.
- Other info: Must be adaptable, tech-savvy, and ready to tackle challenges head-on.
The predicted salary is between 56679 - 59662 £ per year.
MMP Consultancy currently have an opportunity for a Senior Surveyor to join a housing association based in Clapham, South West London. This will be a permanent position paying £56,679 – £59,662 + Benefits (Hybrid Working Available) We are seeking an experienced and skilled Senior Surveyor to join our team. As a Senior Surveyor, you will provide technical expertise and guidance to the Responsive Repairs Team, ensuring that repairs are carried out to the highest standards within agreed timescales. You will also play a key role in developing and implementing our customer experience strategy, leading by example, and driving continuous improvement. If you\’re a proactive and customer-focused individual with a passion for delivering excellent results, we encourage you to apply. Required Skills Excellent technical surveying skills, including use of SOR, PPP inclusions and exclusions, and technical diagnosis. Strong customer service skills, with a commitment to delivering continuous improvements based on customer feedback. Proven ability to lead by example, manage multiple tasks and projects, and prioritize effectively. Experience in managing teams, developing staff, and driving improvements in service delivery. Strong analytical and problem-solving skills, with the ability to make sensible distinctions and decisions based on differing priorities. Excellent communication and interpersonal skills, with the ability to work collaboratively with contractors, stakeholders, and internal teams. RICS qualified or working towards qualification (or equivalent). Nice to Have Skills Experience in use of scott schedules, and cost modelling. Knowledge of the principles of collaborative and partnership working, including cost management and budgeting. Experience in negotiating with contractors to deliver improvements in service delivery and/or value for money. Strong health and safety awareness, with the ability to work safely and in accordance with policies, procedures, systems, and processes. Preferred Education and Experience RICS qualified or working towards qualification (or equivalent). Minimum 3-5 years of experience in a similar role, with a proven track record of delivering excellent results and driving continuous improvement. Experience in a housing or property management context, with a strong understanding of the principles of collaborative and partnership working. Other Requirements Willingness to work under pressure and respond quickly to changes, circumstances, and tight timetables. Ability to work out of hours, as required. Strong IT skills, with the ability to use various software systems and tools. Details Title: Senior Surveyor Rate: £56,679 – £59,662 Contract: Permanent Hours: Full Time Location: Clapham, South West London
Senior Surveyor employer: MMP Consultancy
Contact Detail:
MMP Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Surveyor
✨Tip Number 1
Familiarise yourself with the specific technical skills mentioned in the job description, such as SOR and PPP inclusions. Being able to discuss these in detail during your interview will demonstrate your expertise and readiness for the role.
✨Tip Number 2
Showcase your customer service experience by preparing examples of how you've implemented feedback to drive improvements. This will highlight your commitment to enhancing the customer experience, which is a key aspect of the role.
✨Tip Number 3
Prepare to discuss your leadership style and provide examples of how you've successfully managed teams and projects. This will help you convey your ability to lead by example and prioritise effectively in a fast-paced environment.
✨Tip Number 4
Research the housing association's current projects and challenges. Being knowledgeable about their work will allow you to ask insightful questions and show your genuine interest in contributing to their goals.
We think you need these skills to ace Senior Surveyor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical surveying skills and relevant experience in housing or property management. Use specific examples that demonstrate your ability to lead teams and improve service delivery.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and continuous improvement. Mention how your skills align with the requirements of the Senior Surveyor role and provide examples of past successes.
Highlight Relevant Qualifications: Clearly state your RICS qualification status or progress towards it. If you have experience with scott schedules or cost modelling, make sure to include this information as it is a nice-to-have skill for the position.
Showcase Communication Skills: In both your CV and cover letter, emphasise your excellent communication and interpersonal skills. Provide examples of how you've successfully collaborated with contractors and stakeholders in previous roles.
How to prepare for a job interview at MMP Consultancy
✨Showcase Your Technical Expertise
As a Senior Surveyor, it's crucial to demonstrate your technical surveying skills during the interview. Be prepared to discuss your experience with SOR, PPP inclusions and exclusions, and any technical diagnosis you've performed. Providing specific examples of past projects will help illustrate your capabilities.
✨Emphasise Customer Service Skills
Highlight your commitment to customer service and continuous improvement. Share instances where you've successfully implemented changes based on customer feedback. This will show that you understand the importance of customer experience in the role.
✨Demonstrate Leadership Abilities
Since the role involves managing teams and driving improvements, be ready to discuss your leadership style. Talk about how you've led by example in previous positions, managed multiple tasks, and prioritised effectively to achieve results.
✨Prepare for Problem-Solving Scenarios
Expect to face questions that assess your analytical and problem-solving skills. Prepare to discuss specific challenges you've encountered in your career and how you made decisions based on differing priorities. This will showcase your ability to think critically under pressure.
