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- Tasks: Coordinate repairs and maintenance, ensuring efficient deployment of tradespeople.
- Company: Join a leading contractor in the West Midlands focused on excellent customer service.
- Benefits: Enjoy perks like increased holiday entitlement, Perkbox membership, and volunteer days.
- Why this job: Thriving in a fast-paced environment while making a real impact on residents' lives is rewarding.
- Qualifications: Experience in a busy call center is preferred; strong multitasking and communication skills are essential.
- Other info: This is a full-time, permanent position with opportunities for recognition and growth.
The predicted salary is between 28800 - 42000 £ per year.
Job Opportunity: Scheduler / Planner Location: West Midlands Contract Type: Full-Time, Permanent We are recruiting on behalf of a leading contractor to find a highly organised Scheduler/Planner to join their team based in the West Midlands. This is a fantastic opportunity for someone who thrives in a fast-paced environment and is passionate about delivering excellent customer service while supporting the smooth running of operational processes. The Role As a Scheduler/Planner, you will work as part of a busy team, helping to coordinate repairs and maintenance works. Your role is critical in ensuring that tradespeople are deployed efficiently, and residents’ needs are met promptly. Responsibilities: Providing excellent customer service to residents and clients. Scheduling appointments with tradespeople in an organised and cost-effective manner. Managing appointment rescheduling using the company’s planning tools. Logging and updating jobs on the company’s job management system. Collaborating with supervisors and tradespeople to organise and allocate work effectively. Handling enquiries from residents and resolving appointment-related issues. Candidate Requirements: Experience working in a busy call centre environment. Strong multitasking abilities, with a proven ability to meet deadlines and targets. Excellent communication skills, with attention to detail and a customer-focused approach. Experience in a scheduling or planning role is advantageous but not essential. What’s on Offer? Annual Holiday: Entitlement increases after one year’s service (up to an additional 5 days). Long Service Awards: Recognition for key milestones. Perkbox Membership: Access to free coffees, cinema tickets, trips away, and more. Volunteer Days: One paid day annually to support a cause close to your heart. Ready to Apply? If you’re a highly organised professional who enjoys problem-solving, communicating with a wide range of people, and supporting the success of a busy team, we’d love to hear from you
Scheduler/Planner employer: MMP Consultancy
Contact Detail:
MMP Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduler/Planner
✨Tip Number 1
Familiarize yourself with the tools and software commonly used in scheduling and planning roles. Being able to demonstrate your proficiency with these tools during the interview can set you apart from other candidates.
✨Tip Number 2
Highlight any experience you have in customer service, especially in a fast-paced environment. Be ready to share specific examples of how you've successfully managed customer inquiries or resolved issues.
✨Tip Number 3
Prepare to discuss your multitasking abilities. Think of instances where you've had to juggle multiple tasks or deadlines, and be ready to explain how you prioritized effectively.
✨Tip Number 4
Research the company and its values. Understanding their commitment to customer service and operational efficiency will help you align your answers with what they are looking for in a candidate.
We think you need these skills to ace Scheduler/Planner
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Scheduler/Planner position. Understand the key responsibilities and requirements, and think about how your experience aligns with them.
Tailor Your CV: Customize your CV to highlight relevant experience, especially in customer service and scheduling roles. Use specific examples that demonstrate your multitasking abilities and attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering excellent customer service and your ability to thrive in a fast-paced environment. Mention your problem-solving skills and how you can contribute to the team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Scheduler/Planner role.
How to prepare for a job interview at MMP Consultancy
✨Show Your Organisational Skills
As a Scheduler/Planner, your ability to stay organised is crucial. Be prepared to discuss specific examples of how you've managed multiple tasks or schedules in the past, especially in a busy environment.
✨Demonstrate Customer Service Excellence
Since providing excellent customer service is a key part of the role, think of instances where you successfully resolved customer issues or improved their experience. Highlight your communication skills and customer-focused approach.
✨Familiarise Yourself with Planning Tools
Even if you don't have direct experience in scheduling or planning, showing that you understand or have used similar tools can set you apart. Research common job management systems and be ready to discuss how you would adapt to new software.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios where you might need to reschedule appointments or handle conflicts, and think through how you would approach these situations effectively.
