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- Tasks: Be the go-to person for residents, addressing their concerns and ensuring satisfaction.
- Company: Join MMP Consultancy, a dedicated team focused on enhancing community relations.
- Benefits: Enjoy a permanent position with opportunities for growth and development.
- Why this job: Make a real impact in residents' lives while working in a supportive environment.
- Qualifications: Strong communication skills and a passion for helping others are essential.
- Other info: This role is based in vibrant East London, perfect for those who love community engagement.
The predicted salary is between 28800 - 43200 £ per year.
MMP Consultancy are looking to recruit a Resident Liaison Officer on a permanent basis in East London. * Proactively respond to expressions of dis- satisfaction at the initial stage, preventing escalation wherever possible. * Investigate, register all complaints and report in accordance with company and client procedures. Ensure all MP, Councillor enquiries and complaints are investigated and resolved efficiently and within target and advising residents and clients of their outcomes * Maintain the Company's complaint log and use the information to report on trends including the lessons learnt and how to improve our service * Visit and meet residents in their homes, when required or requested, dealing with their needs and queries ensuring they are kept informed at all times * Make appointments for further works, if required, and ensure these are carried out and completed to the resident's satisfaction * Arrange compensation or goodwill gestures if required, all to be agreed and approved by the Customer Service Manager / Divisional Manager * Respond to expressions of dis-satisfaction received from residents via the text message service within agreed timescales and ensure the issues are addressed * Ensure resident telephone surveys are carried out and recorded, with the appropriate action taken regarding feedback. Provide a monthly report detailing the findings of the surveys and actions taken to address any issues or problems that have arisen * Attend monthl…
RLO employer: MMP Consultancy
Contact Detail:
MMP Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land RLO
✨Tip Number 1
Familiarize yourself with the common complaints and issues faced by residents in East London. Understanding these challenges will help you demonstrate your proactive approach during interviews.
✨Tip Number 2
Showcase your communication skills by preparing examples of how you've effectively resolved conflicts or dissatisfaction in previous roles. This will highlight your ability to handle sensitive situations.
✨Tip Number 3
Research MMP Consultancy's values and recent projects. Being knowledgeable about the company will allow you to tailor your responses and show genuine interest in their mission.
✨Tip Number 4
Prepare questions that reflect your understanding of the role, such as how they measure resident satisfaction or what tools they use for complaint management. This shows your engagement and readiness to contribute.
We think you need these skills to ace RLO
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Resident Liaison Officer position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service, complaint handling, or community engagement. Use specific examples that demonstrate your ability to resolve issues and communicate effectively with residents.
Showcase Your Communication Skills: Since the role involves interacting with residents and addressing their concerns, highlight your strong communication skills. Provide examples of how you've successfully managed difficult conversations or resolved conflicts in the past.
Tailor Your Cover Letter: Write a personalized cover letter that reflects your understanding of MMP Consultancy's values and how you can contribute to their mission. Mention your enthusiasm for the role and your commitment to providing excellent service to residents.
How to prepare for a job interview at MMP Consultancy
✨Understand the Role
Make sure you have a clear understanding of the responsibilities of a Resident Liaison Officer. Familiarize yourself with how to handle complaints, investigate issues, and maintain communication with residents.
✨Show Empathy and Communication Skills
During the interview, demonstrate your ability to empathize with residents and communicate effectively. Share examples of how you've successfully resolved conflicts or addressed concerns in previous roles.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about past experiences where you had to manage complaints or dissatisfaction and be ready to discuss your approach and outcomes.
✨Highlight Your Reporting Skills
Since maintaining complaint logs and reporting trends is crucial, be prepared to discuss your experience with data management and reporting. Mention any tools or systems you’ve used to track and analyze feedback.
