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- Tasks: Support residents and manage consultations while ensuring effective communication.
- Company: MMP Consultancy is a leading firm working with national contractors in the housing sector.
- Benefits: Enjoy a permanent position with opportunities for professional growth and community impact.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in social housing or community engagement is essential; strong communication skills are a must.
- Other info: Ideal for those passionate about helping vulnerable communities and resolving complex issues.
MMP Consultancy are looking to recruit a Resident Liaison Officer to work for a National Contractor on an Permanent Basis, in Oldbury. We are looking for an enthusiastic professional to play a pivotal role in supporting the delivery of works programmes. Working closely with Contract Managers you will assist in resident consultation and involvement. Responsibilities: Attend Resident Surgeries and assist vulnerable people reporting repairs, keep residents and scheme managers up to date on progress Organise consultation events and attend meetings as required Identify vulnerabilities relating to individual residents and liaise with client's housing officers or support services where necessary. Work with the Performance Team to ensure and identified vulnerabilities are accurately recorded within the organisations systems. Investigate, register all complaints and report in accordance with company and client procedures. Ensure all MP, Councillor enquiries and complaints are investigated and resolved efficiently and within target and advising residents and clients of their outcomesIdeal Candidate: Present previous experience of working within Social Housing or Local Authority Resident Liaison/Community Engagement capacity Experience of handling challenging and complex situations An effective communicator at all levels, you will be able to work proactively and independently to deliver on tight timescales
Resident Liaison Officer employer: MMP Consultancy
Contact Detail:
MMP Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer
✨Tip Number 1
Familiarize yourself with the local community and its specific needs. Understanding the demographics and challenges faced by residents in Oldbury will help you connect better during consultations and meetings.
✨Tip Number 2
Network with professionals in the social housing sector. Attend local events or workshops to meet people who can provide insights into the role and potentially refer you to opportunities.
✨Tip Number 3
Prepare for potential scenarios you might face in this role, such as handling complaints or engaging with vulnerable residents. Think about how you would approach these situations and be ready to discuss your strategies.
✨Tip Number 4
Showcase your communication skills in any interactions you have. Whether it's through networking or during interviews, being able to articulate your thoughts clearly will demonstrate your effectiveness as a liaison officer.
We think you need these skills to ace Resident Liaison Officer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Resident Liaison Officer position. Understand the key responsibilities and the skills required, such as experience in social housing and effective communication.
Tailor Your CV: Customize your CV to highlight relevant experience in community engagement or resident liaison roles. Emphasize any previous work with vulnerable populations and your ability to handle complex situations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and how your background aligns with the responsibilities outlined. Mention specific examples of past experiences that demonstrate your skills in resident consultation and complaint resolution.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at MMP Consultancy
✨Show Your Enthusiasm
Make sure to express your passion for community engagement and supporting residents. Highlight any previous experiences that demonstrate your commitment to making a positive impact in the community.
✨Prepare for Scenario Questions
Expect questions about handling challenging situations. Prepare examples from your past experience where you successfully resolved conflicts or assisted vulnerable individuals, showcasing your problem-solving skills.
✨Know the Company and Its Values
Research MMP Consultancy and understand their mission and values. Be ready to discuss how your personal values align with theirs and how you can contribute to their goals in resident liaison.
✨Demonstrate Effective Communication Skills
As an effective communicator, practice articulating your thoughts clearly and confidently. Be prepared to discuss how you would keep residents informed and involved throughout the works programmes.
