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For Companies At a Glance
- Tasks: Coordinate repairs, schedule appointments, and maintain records for operational efficiency.
- Company: Join a reputable contractor based in Surrey with a focus on community service.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a team that values communication and customer service while making a real impact.
- Qualifications: Experience in scheduling or customer service, strong communication skills, and GCSEs in Maths and English.
- Other info: Familiarity with database systems and construction knowledge is a plus.
The predicted salary is between 36000 - 60000 £ per year.
An exciting opportunity has arisen for an experienced Planner to work with a contractor based in Surrey on an ongoing basis. This role would suit Repairs Planners, Repairs Scheduler\’s, Repairs Administrators with previous experience of repairs diagnosis and scheduling. Duties: Liaise with customers, arrange appointments, maintain relevant up to date progress on work being undertaken and dispatch information on completion of work Liaise with the client to ensure that data is maintained, and to assist with queries Schedule and allocate work to operational staff to ensure operational efficiency and effectiveness Maintain all records in accordance with business requirements and management instructions for the purpose of invoicing and KPI reporting Procurement of materials and services to maintain operational efficiency and effectiveness Provide up to date and accurate information on all work completed for the purpose of invoicing including clear reasons for all charges, charging rates and quantities of work completed by which operatives. General administration duties Experience Required: Previous experience of working with a Housing Association / Local Authority or Maintenance Contractor in either a Scheduling or Customer Service capacity Excellent communicator, with strong organisational skills GCSEs at Grade C or above and including Mathematics and English Proficient IT skills including use of Microsoft Excel and Word Proven background in a customer service focused environment Experience of using database systems (Connect / Northgate / DRS) Construction related knowledge
Repairs Planner employer: MMP Consultancy
Contact Detail:
MMP Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Planner
✨Tip Number 1
Network with professionals in the housing and maintenance sectors. Attend local industry events or join online forums where you can connect with others who work as Repairs Planners or in similar roles. This can help you gain insights into the job market and potentially lead to referrals.
✨Tip Number 2
Familiarise yourself with the specific software mentioned in the job description, such as Connect, Northgate, or DRS. If you haven't used these systems before, consider taking online tutorials or courses to boost your confidence and demonstrate your commitment to learning.
✨Tip Number 3
Prepare for potential interviews by practising common questions related to scheduling and customer service. Think about specific examples from your past experience that showcase your organisational skills and ability to handle customer queries effectively.
✨Tip Number 4
Research the contractor you'll be applying to. Understanding their values, recent projects, and challenges they face can help you tailor your approach and show how your skills align with their needs during any discussions or interviews.
We think you need these skills to ace Repairs Planner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience as a Repairs Planner, Scheduler, or Administrator. Emphasise your skills in repairs diagnosis and scheduling, as well as your customer service background.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your previous experience with Housing Associations or Local Authorities, and how your organisational skills make you a great fit for the role.
Highlight Relevant Skills: In your application, clearly outline your proficiency in IT, particularly with Microsoft Excel and Word. If you have experience with database systems like Connect, Northgate, or DRS, be sure to mention it.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. Ensure that all information is accurate and that your application presents you in the best possible light.
How to prepare for a job interview at MMP Consultancy
✨Showcase Your Experience
Make sure to highlight your previous experience in repairs planning or scheduling. Be ready to discuss specific examples of how you've successfully managed appointments and liaised with customers in past roles.
✨Demonstrate Communication Skills
As an excellent communicator, you should be prepared to showcase your ability to convey information clearly. Practice explaining complex scheduling processes or customer interactions in a straightforward manner.
✨Familiarise Yourself with Relevant Software
Since proficiency in IT skills is crucial, brush up on your knowledge of Microsoft Excel and any database systems mentioned in the job description. Be ready to discuss how you've used these tools in your previous roles.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about situations where you've had to manage conflicting priorities or resolve customer queries effectively, and be ready to share those experiences.
