At a Glance
- Tasks: Triage repair queries and provide technical guidance to improve service delivery.
- Company: MMP Consultancy, partnering with a Housing Association for impactful work.
- Benefits: Competitive pay of £300pd, hybrid work model, and a chance to make a difference.
- Other info: Work 1 day in the office and 4 days from home for flexibility.
- Why this job: Join a dynamic team and enhance the efficiency of housing repairs.
- Qualifications: Experience in social housing and strong decision-making skills required.
The predicted salary is between 60000 - 60000 € per year.
MMP Consultancy is seeking Triage Repairs Surveyors on behalf of a Consultancy, who is working with a Housing Association, to support the effective triage of responsive repair queries. The role will require working 1 day per week in the office in Surrey/London and 4 days working from home. The rate of pay is £300pd inside of IR35. This role has been created to improve the efficiency and accuracy of repair diagnosis, ensuring that jobs are correctly directed either to a contractor or for further inspection. The successful candidates will play a key role in improving right-first-time performance and reducing unnecessary property visits.
Responsibilities
- Triage incoming repair queries from the call centre and email requests
- Assess reported issues (e.g. plumbing faults, general maintenance) and determine the appropriate response
- Decide whether repairs can be raised directly to the contractor or require a pre-inspection
- Provide clear and accurate technical guidance to support efficient job allocation
- Reduce unnecessary inspections while ensuring quality and compliance is maintained
- Support improvements in responsive repairs performance and service delivery
Requirements
- Proven experience as a Surveyor, Repairs Surveyor, or Senior Repairs Officer within social housing
- Strong understanding of responsive repairs processes and common building maintenance issues
- Ability to diagnose repair issues remotely based on limited information
- Confident decision-making skills with sound technical judgement
- Strong communication skills and ability to work closely with call centres and operational teams
Remote Triage Repairs Surveyor (Hybrid) employer: MMP Consultancy
MMP Consultancy is an excellent employer, offering a hybrid working model that promotes work-life balance while allowing you to contribute meaningfully to the housing sector. With a strong focus on employee development and a collaborative work culture, you will have opportunities to enhance your skills and advance your career in a supportive environment. Working from our Surrey/London office just one day a week, you can enjoy the flexibility of remote work while being part of a team dedicated to improving service delivery in responsive repairs.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Triage Repairs Surveyor (Hybrid)
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. Sometimes, a friendly chat can lead to job openings that aren't even advertised.
✨Tip Number 2
Prepare for virtual interviews by setting up a professional backdrop and testing your tech beforehand. We want you to shine during those online chats, so make sure your camera and mic are working perfectly!
✨Tip Number 3
Showcase your expertise! During interviews, be ready to discuss specific repair scenarios you've handled. This will demonstrate your strong understanding of responsive repairs processes and your ability to diagnose issues effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Remote Triage Repairs Surveyor (Hybrid)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience as a Surveyor or Repairs Surveyor. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience in social housing and responsive repairs.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Triage Repairs Surveyor role. We love seeing enthusiasm and a clear understanding of the responsibilities, so make it personal and engaging.
Showcase Your Decision-Making Skills:Since this role requires confident decision-making, include examples in your application that demonstrate your ability to assess repair issues and make sound judgments. We want to know how you’ve tackled similar challenges in the past!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at MMP Consultancy
✨Know Your Stuff
Make sure you brush up on your knowledge of responsive repairs processes and common building maintenance issues. Being able to discuss specific examples from your experience will show that you’re not just familiar with the theory but can apply it in practice.
✨Show Off Your Decision-Making Skills
Prepare to discuss scenarios where you had to make quick decisions regarding repair queries. Think about how you assessed situations and what factors influenced your choices. This will demonstrate your confident decision-making skills and sound technical judgement.
✨Communication is Key
Since you'll be working closely with call centres and operational teams, practice articulating your thoughts clearly. You might want to role-play some common scenarios to showcase your ability to provide clear and accurate technical guidance during the interview.
✨Remote Work Readiness
As this role involves a hybrid work model, be prepared to discuss how you manage your time and stay productive while working from home. Share any tools or strategies you use to maintain communication and efficiency when you're not in the office.
