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- Tasks: Plan and schedule maintenance repairs while supporting operational teams.
- Company: Dynamic Housing Provider based in Manchester.
- Benefits: Gain valuable experience in a supportive environment with potential for growth.
- Why this job: Make a difference in the community by ensuring efficient repairs and customer satisfaction.
- Qualifications: Strong communication skills, GCSEs in Maths and English, and IT proficiency.
- Other info: Opportunity to work closely with a collaborative team and enhance your career.
The predicted salary is between 30000 - 42000 £ per year.
An exciting opportunity has arisen for an experienced Planner to work with a Housing Provider based in Manchester on an ongoing temporary basis. This role would suit Repairs Planners, Repairs Schedulers, Repairs Administrators with previous experience of repairs diagnosis and scheduling.
Duties
- Provide effective planning of regional operatives' diaries working closely with the regional operational team to support the achievement of operational KPIs.
- Coordinate the efficient scheduling of maintenance repairs for operating needs and customer requirements within the area.
- Maintain the scheduling system and provide internal and external customers with timely and accurate information.
- Liaise with customer service colleagues in relation to appointments and updating of all systems when operatives report issues.
- Ensure that all written, electronic and telephone enquiries are answered and resolved effectively in accordance with agreed service standards and timescales.
- Work closely with the commercial team in relation to subcontractors purchase orders and variation orders to ensure continued value for money and commercial procedures are followed.
- Ensure compliance with GDPR regulations when processing customer data.
- Take appropriate Health and Safety measures to ensure personal safety and the safety of our customers and colleagues.
- Support the protection and safety of our customers by ensuring safeguarding procedures are followed and safeguarding concerns are appropriately identified, monitored and reported.
Experience Required
- Excellent communicator, with strong organisational skills.
- GCSEs at Grade C or above and including Mathematics and English.
- Proficient IT skills including use of Microsoft Excel and Word; proven background in a customer service focused environment.
- Experience of using database systems (Connect / Northgate / DRS).
- Construction related knowledge.
- Previous experience of working with a Housing Association / Local Authority or Maintenance Contractor in either a Scheduling or Customer Service capacity.
Area Planner in Oldham employer: MMP Consultancy
Contact Detail:
MMP Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Area Planner in Oldham
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector, especially those who work with repairs and scheduling. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of scheduling systems and customer service best practices. We recommend practising common interview questions related to planning and repairs to show you’re the perfect fit for the role.
✨Tip Number 3
Don’t forget to showcase your IT skills! Be ready to discuss your experience with Microsoft Excel and any database systems you've used. Highlighting these skills can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the easiest way to get your application noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Area Planner in Oldham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in repairs planning and scheduling. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Area Planner role. Share specific examples of how you've successfully managed diaries and coordinated repairs in the past.
Show Off Your IT Skills: Since proficiency in Microsoft Excel and Word is key, make sure to mention any relevant experience you have with these tools. If you've used database systems like Connect or Northgate, definitely include that too!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at MMP Consultancy
✨Know Your Stuff
Make sure you brush up on your knowledge of repairs diagnosis and scheduling. Familiarise yourself with the specific systems mentioned in the job description, like Connect or Northgate, so you can confidently discuss your experience and how it relates to the role.
✨Show Off Your Communication Skills
As an Area Planner, you'll need to communicate effectively with various teams. Prepare examples of how you've successfully liaised with colleagues or customers in the past. Think about times when you resolved issues or improved processes through clear communication.
✨Demonstrate Organisational Prowess
This role requires strong organisational skills, so be ready to share how you manage multiple tasks and priorities. You could talk about a time when you efficiently scheduled appointments or managed a busy workload while maintaining high service standards.
✨Understand Compliance and Safety
Familiarise yourself with GDPR regulations and health and safety measures relevant to the role. Be prepared to discuss how you ensure compliance in your work and how you prioritise safety for yourself and others in a customer service environment.
