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- Tasks: Support tenants and residents by managing housing services and addressing issues in the community.
- Company: Join MMP Consultancy, a partner of a national housing association dedicated to community welfare.
- Benefits: Enjoy flexible working options and the chance to make a real difference in people's lives.
- Why this job: Be part of a team that values community engagement and tackles social challenges head-on.
- Qualifications: Experience in housing management or a related field is essential; knowledge of social housing legislation is a plus.
- Other info: This is a temporary role with opportunities for personal growth and community impact.
Are you passionate about community-focused housing management? MMP Consultancy is partnering with a national housing association to recruit a number of dedicated Neighbourhood Officers on a temporary basis. As a Neighbourhood Officer, you will play a pivotal role in providing tailored housing management services to tenants, leaseholders, and residents within designated neighbourhoods, ensuring their needs are met while upholding tenancy and lease conditions.
Role Overview:
- Investigate breaches of tenancy, support more vulnerable customers and ensure that anti-social behaviour is addressed and prevented by working collaboratively with colleagues and external agencies.
- Deliver effective housing management services to tenants, leaseholders, and residents, ensuring their needs are met within designated neighbourhoods.
- Serve as the primary point of contact, offering assistance and resolving queries promptly.
- Work with local partners such as safer neighbourhood teams, the voluntary sector and youth services on neighbourhood safety and ASB issues.
- Visit customers who may require additional support and assess whether they require ongoing tenancy support.
- Conduct evictions, attend stay hearings, and attend court to represent the organisation.
- Conduct scheduled visits to tenants and leaseholders, addressing service requests and clarifying tenancy and lease terms.
- Assist in preparing legal cases and documentation for First-Tier Tribunal (Property Chamber) proceedings when required.
- Ensure tenancies and leases are managed per agreements, addressing breaches according to policies.
Ideal Candidate:
- Prior experience as a Housing Officer or Neighbourhood Officer.
- Strong understanding of the social housing sector and relevant legislation.
- Current awareness of leasehold management and prevailing housing sector challenges.
Neighbourhood Response Officer employer: MMP Consultancy
Contact Detail:
MMP Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Response Officer
✨Tip Number 1
Network with professionals in the housing sector. Attend local community events or workshops related to housing management to meet people who can provide insights and potentially refer you to opportunities.
✨Tip Number 2
Familiarise yourself with local housing policies and legislation. Understanding the specific challenges faced by your community will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 3
Volunteer with local organisations that focus on community support or housing issues. This experience can enhance your understanding of tenant needs and show your dedication to improving neighbourhoods.
✨Tip Number 4
Prepare for potential interview scenarios by practising responses to common questions about handling anti-social behaviour and supporting vulnerable customers. This will help you articulate your experience effectively.
We think you need these skills to ace Neighbourhood Response Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Housing Officer or Neighbourhood Officer. Emphasise your understanding of the social housing sector and any specific legislation you are familiar with.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for community-focused housing management. Mention specific examples of how you've addressed anti-social behaviour or supported vulnerable customers in previous roles.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the role, such as conflict resolution, communication, and collaboration with local partners. Provide examples of how you've successfully used these skills in past positions.
Proofread Your Application: Before submitting, carefully proofread your application to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at MMP Consultancy
✨Show Your Passion for Community Engagement
Make sure to express your enthusiasm for community-focused housing management. Share examples of how you've positively impacted communities in previous roles, as this will resonate well with the interviewers.
✨Demonstrate Your Knowledge of Housing Legislation
Brush up on relevant housing legislation and social housing sector challenges. Being able to discuss these topics confidently will show that you are well-prepared and knowledgeable about the field.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-life situations, such as handling anti-social behaviour or supporting vulnerable customers. Think of specific examples from your past experience that highlight your ability to manage these scenarios effectively.
✨Highlight Your Collaborative Skills
Since the role involves working with various local partners, be ready to discuss your experience in collaboration. Share instances where you've successfully worked with external agencies or teams to achieve common goals.
