Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team to enhance housing services and ensure compliance.
- Company: MMP Consultancy, a forward-thinking housing organisation in Kent.
- Benefits: Competitive salary of £81,000, career development, and a supportive work environment.
- Why this job: Make a real difference in residents' lives while driving service excellence.
- Qualifications: CIH qualification and strong leadership experience in housing or maintenance.
- Other info: Opportunity to lead change and improve community outcomes.
The predicted salary is between 72000 - 90000 £ per year.
MMP Consultancy are currently seeking permanent DLO Management candidates for a Housing organisation based in Kent, paying circa £81,000 per annum.
This senior leadership role carries full responsibility for operational performance, health & safety compliance, financial management, and service improvement, ensuring excellent outcomes for residents and strong value for money.
Responsibilities- Lead and manage a multi-disciplinary DLO, driving performance, productivity, and customer satisfaction.
- Full accountability for health & safety, compliance, and operational delivery in line with legislation and best practice.
- Strategic planning and effective deployment of resources to meet service targets and KPIs.
- Budget responsibility of approx. £11.5m, including forecasting, cost control, and value for money.
- Recruit, develop, and retain high-performing teams, embedding a culture of ownership and continuous improvement.
- Manage supply chain and subcontractor performance, ensuring compliance and commercial effectiveness.
- Drive service improvement using performance data, resident insight, and customer feedback.
- Ensure complaints are managed in line with Housing Ombudsman requirements, with a strong focus on resolution and learning.
- Build effective relationships with internal stakeholders, contractors, and partners.
- CIH qualification in Managing Housing Maintenance (or equivalent).
- Degree-level education or equivalent experience.
- Strong knowledge of health & safety legislation.
- Proven senior operational leadership experience within repairs, maintenance, or housing services.
- Demonstrable experience managing large operational budgets (ideally £5m+).
- Strong people leadership, stakeholder management, and communication skills.
- Proven supply chain and subcontractor management experience.
- Full UK driving licence and access to own vehicle.
- Experience leading change and transformation programmes.
- Knowledge of social housing regulation and consumer standards.
- Leadership of large, multi-disciplinary operational teams.
If you are interested in finding out more please apply within.
Head Of DLO in Maidstone employer: MMP Consultancy
Contact Detail:
MMP Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Of DLO in Maidstone
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the organisation thoroughly. Understand their values, recent projects, and challenges they face. This will help us tailor your responses and show that you're genuinely interested in making a difference.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your answers and boost your confidence. Focus on showcasing your leadership experience and how it aligns with the role of Head Of DLO.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Head Of DLO in Maidstone
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of DLO role. Highlight your experience in managing large operational budgets and leading multi-disciplinary teams. We want to see how your skills align with the responsibilities outlined in the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your knowledge of health & safety legislation and your proven track record in service improvement. We love a good story, so share your journey!
Showcase Your Leadership Skills: This role is all about leadership, so make sure to highlight your people management experience. Talk about how you've developed high-performing teams and driven performance in previous roles. We want to see your passion for leading and inspiring others!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values.
How to prepare for a job interview at MMP Consultancy
✨Know Your Numbers
Make sure you’re familiar with the budget responsibilities mentioned in the job description. Be ready to discuss how you've managed large operational budgets in the past, ideally over £5m. Bring specific examples of cost control and forecasting that demonstrate your financial acumen.
✨Health & Safety Savvy
Brush up on health and safety legislation relevant to housing services. Prepare to discuss how you’ve ensured compliance in previous roles and how you plan to maintain high standards in this new position. Showing your commitment to safety will resonate well with the interviewers.
✨Showcase Leadership Skills
Be prepared to talk about your experience in leading multi-disciplinary teams. Highlight specific instances where you’ve developed high-performing teams and fostered a culture of continuous improvement. Use examples that illustrate your people management and stakeholder engagement skills.
✨Data-Driven Decision Making
Demonstrate your ability to drive service improvement using performance data and resident feedback. Come equipped with examples of how you’ve used insights to enhance customer satisfaction and operational performance. This will show that you can align with their focus on excellent outcomes for residents.
