At a Glance
- Tasks: Support residents with tenancy management and ensure their needs are met effectively.
- Company: Join a fantastic Housing Provider in North London dedicated to community welfare.
- Benefits: Flexible working hours, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with a focus on teamwork and community engagement.
- Why this job: Make a real difference in people's lives while developing your skills in housing management.
- Qualifications: Experience in customer service and knowledge of housing legislation is essential.
The predicted salary is between 30000 - 40000 £ per year.
MMP Consultancy are looking to recruit a Tenancy Officer to join a fantastic Housing Provider based in North London. Reporting to the housing manager, you will be responsible for providing a range of tenancy and leasehold management services to a diverse group of residents, in a flexible way whilst also ensuring the varying needs of residents, including those most vulnerable are met.
Responsibilities
- Engage with residents to ensure a comprehensive and effective housing management service is delivered in conjunction with colleagues.
- Deliver by taking ownership of assigned cases (including ASB) and regularly discuss case management progress with your Line Manager, closing cases promptly when all actions are completed and keeping meticulous records.
- Communicate effectively with both the internal customer and external stakeholders, focusing on the needs of the resident and ensuring that services meet their needs and expectations.
- Take a multi-agency and cross organisational approach to problem solving, where this is appropriate and set out clear SMART action plans as to how the issues will be resolved.
- Putting risk assessments in place in all serious cases to ensure the safety of the customers and staff.
- Support the use of mediation where that is appropriate and other non-legal remedies.
- Ensure that the health and safety of our residents and staff is considered in casework.
Qualifications
- Experience of working in a demanding customer focused service environment.
- Experience of housing management or casework management experience.
- Strong working knowledge of legislation within the housing sector.
- A strong understanding of housing management issues for different tenures.
Tenancy Officer in London employer: MMP Consultancy
MMP Consultancy is an exceptional employer, offering a supportive and inclusive work culture that prioritises the well-being of both employees and residents. Located in North London, the company provides ample opportunities for professional growth and development, ensuring that staff are equipped to meet the diverse needs of the community they serve. With a commitment to flexible working and a focus on collaboration, MMP Consultancy stands out as a rewarding place to build a meaningful career in housing management.
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Officer in London
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. Be ready to discuss how your experience aligns with their mission, especially when it comes to supporting vulnerable residents and effective case management.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled challenges in previous roles, particularly in housing management or customer service. This will demonstrate your ability to handle the diverse needs of residents.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Tenancy Officer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Tenancy Officer role. Highlight your experience in housing management and customer service, and don’t forget to mention any relevant legislation knowledge. We want to see how your skills match what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about working with residents and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We’re keen on seeing your multi-agency approach and how you’ve set SMART action plans to resolve issues. This will show us you’re ready for the demands of the job!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our fantastic team and values!
How to prepare for a job interview at MMP Consultancy
✨Know Your Stuff
Make sure you brush up on housing management legislation and casework practices. Familiarise yourself with the specific challenges faced by different tenures, as this will show your potential employer that you’re not just knowledgeable but also genuinely interested in the role.
✨Showcase Your People Skills
As a Tenancy Officer, you'll be engaging with a diverse group of residents. Prepare examples of how you've effectively communicated and resolved issues in previous roles. Highlight your experience in customer-focused environments to demonstrate your ability to connect with residents and stakeholders.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like handling anti-social behaviour or managing vulnerable residents. Think through your approach to problem-solving and how you would create SMART action plans. This will help you articulate your thought process during the interview.
✨Emphasise Teamwork and Collaboration
Since the role involves working closely with colleagues and external agencies, be prepared to discuss your experience in collaborative settings. Share examples of how you’ve worked in multi-agency teams to resolve complex issues, showcasing your ability to take a holistic approach to tenancy management.
