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- Tasks: Manage repair requests and coordinate with maintenance teams for timely resolutions.
- Company: MMP Consultancy, a dynamic firm in North London.
- Benefits: Gain valuable experience in a supportive environment with flexible hours.
- Other info: Opportunity to develop your administrative skills in a fast-paced setting.
- Why this job: Make a difference by helping tenants and ensuring smooth operations.
- Qualifications: Experience in repairs management and strong communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
MMP Consultancy are looking to recruit an Administrator on a temporary basis, in North London.
Main Responsibilities
- Accurately input overdue jobs and completed tasks into relevant systems.
- Ensure records are updated with completion details.
- Identify jobs that need to be brought forward based on urgency and deadlines, maintaining an efficient workflow.
- Reach out to tenants via phone and email to schedule and confirm repair appointments.
- Provide clear information about the nature of repairs and expected timeframes, addressing any concerns or queries they may have.
- Handle repair requests and log them into the appropriate systems.
- Coordinate with maintenance teams and contractors to ensure timely resolution of reported issues.
- Record updates and maintain accurate reports on ongoing repairs.
- Organise and respond to incoming emails related to repairs and maintenance inquiries.
- Deal with Public Buildings, fire stations, libraries, schools, day centres.
- Be able to take instruction from client and process job on the system and get the job out.
- Deal with incoming emails, phone calls from clients/sites.
- Processing of daily timesheets and holiday forms.
- Running reports from the system.
- Prioritise urgent messages, flag important correspondence, and ensure timely follow-ups to maintain smooth communication.
Experience Required
- Experience in working in a responsive repair's environment.
- Experience of raising, monitoring and recording work orders through a relevant housing/repair management system.
- Experience in coordinating and following up on work programmes.
- Ability to work independently, exercising good initiative and judgement.
- Excellent written and verbal communication skills.
Helpdesk Administrator in London employer: MMP Consultancy
Contact Detail:
MMP Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Administrator in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in similar roles. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Practice makes perfect! Before any interview, do a mock run with a friend or family member. This will help you get comfortable with common questions and refine your answers, making you feel more confident when it counts.
✨Tip Number 3
Show off your skills! When you get the chance to meet potential employers, don’t just talk about your experience—bring examples of your work or achievements. This could be reports you've run or systems you've improved, which will really impress them.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for jobs that match your skills. Plus, it shows you're serious about joining our team, which can give you an edge over other candidates.
We think you need these skills to ace Helpdesk Administrator in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Helpdesk Administrator role. Highlight your experience in managing repair requests and using relevant systems, as this will show us you’re a great fit for the job.
Craft a Compelling Cover Letter: Your cover letter should tell us why you want to work with MMP Consultancy and how your skills align with the responsibilities listed. Be specific about your experience in coordinating repairs and handling communications.
Show Off Your Communication Skills: Since the role involves a lot of communication with tenants and maintenance teams, make sure your application reflects your excellent written and verbal communication skills. Use clear and concise language throughout.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at MMP Consultancy
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Helpdesk Administrator. Familiarise yourself with the tasks mentioned in the job description, like inputting overdue jobs and coordinating with maintenance teams. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Prepare for Common Questions
Think about the types of questions you might be asked, such as how you handle urgent repair requests or how you prioritise tasks. Practising your responses can help you feel more confident during the interview. Use examples from your past experience to illustrate your skills in managing workflows and communicating effectively.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with tenants and contractors, it's crucial to highlight your excellent written and verbal communication skills. Be ready to discuss how you've successfully handled queries or concerns in previous roles, and consider preparing a few scenarios where you resolved issues through effective communication.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for managing repairs, or how they measure success in this role. This shows that you're engaged and eager to learn more about how you can contribute to their success.