At a Glance
- Tasks: Manage disrepair cases, resolve complaints, and liaise with surveyors and legal services.
- Company: MMP Consultancy working with a Local Authority in South London.
- Benefits: £300 per day, flexible remote work, and a chance to make a real difference.
- Other info: Dynamic role with opportunities for professional growth and collaboration.
- Why this job: Play a vital role in protecting residents' rights and improving housing services.
- Qualifications: Experience in housing, strong communication skills, and knowledge of relevant legislation.
The predicted salary is between 78000 - 78000 £ per year.
MMP Consultancy is seeking x5 highly organised Disrepair Case Officers at £300pd on behalf of a Local Authority based in south London. This is an exciting opportunity for an experienced housing professional to play a key role in protecting the Council from disrepair claims, ensuring residents receive high-quality services, and helping to resolve issues before they escalate into legal action.
Candidates will be required in the office on Tuesdays and Wednesdays, with the rest of the days of the week at home.
As a Disrepair Case Officer, you will manage a varied caseload, work closely with surveyors, contractors and legal services, and ensure that residents' concerns are addressed promptly and effectively. The successful candidate will be responsible for minimising the risk, incidence and cost of disrepair claims against the Council. You will act as the key point of contact for disrepair cases, managing them from initial complaint through to resolution, and representing the Council where necessary.
Key Responsibilities- Manage disrepair cases to minimise risk and reduce legal and financial exposure to the Council.
- Resolve complaints and legal threats wherever possible before they progress to litigation.
- Monitor case progress, costs and potential liabilities, providing regular updates and recommendations to management.
- Ensure high-risk cases are escalated appropriately and reported to the Repairs Team Manager.
- Liaise with Legal Services and supply information to meet court and procedural deadlines.
- Work closely with internal and external surveyors to ensure repairs are ordered and completed promptly and to the required standard.
- Ensure compliance with procurement procedures and relevant Council policies.
- Represent the Council in court proceedings when required.
- Provide advice and support on Stage 2 complaints, Ombudsman complaints and repairs complaints involving potential litigation.
- Maintain regular communication with residents, keeping them informed throughout the case process.
- Respond to correspondence within agreed timescales.
- Support colleagues across the service and provide cover where required.
- Promote compliance with legislation relating to data protection, health and safety, equality, diversity and financial regulations.
- Contribute to safeguarding responsibilities for vulnerable children and adults.
- Work collaboratively across departments and with external partners to achieve positive outcomes.
- Good understanding of current issues affecting local authorities, ALMOs and social housing.
- Knowledge of housing and building legislation and current best practice.
- Strong working knowledge of Microsoft Office applications and housing management systems.
- Experience responding to complex correspondence and preparing reports.
- Experience managing contractors and consultants.
- Experience dealing directly with customers, resolving issues and providing advice in challenging situations.
Disrepair Case Officer in Lambeth employer: MMP Consultancy
MMP Consultancy is an exceptional employer, offering a dynamic work environment in Surrey where collaboration and efficiency are at the forefront of our operations. We prioritise employee growth through ongoing training and development opportunities, ensuring that our team members can thrive in their roles while contributing to high-quality service for our residents. With a strong focus on work-life balance and a supportive culture, we empower our employees to excel in their careers while making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Disrepair Case Officer in Lambeth
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like MMP Consultancy, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like MMP Consultancy and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Disrepair Case Officer in Lambeth
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for MMP Consultancy and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at MMP Consultancy
✨Get to Know Public Sector Values
Before your interview with MMP Consultancy, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for MMP Consultancy.
