At a Glance
- Tasks: Support residents with tenancy management and ensure their needs are met effectively.
- Company: Join a fantastic Housing Provider in North London dedicated to community support.
- Benefits: Gain valuable experience in housing management and develop your problem-solving skills.
- Other info: Dynamic role with opportunities for personal growth and community impact.
- Why this job: Make a real difference in people's lives while building your career in housing.
- Qualifications: Experience in customer service and knowledge of housing legislation is essential.
The predicted salary is between 26 - 26 £ per hour.
MMP Consultancy are looking to recruit a Tenancy Officer to join a fantastic Housing Provider based in North London. Reporting to the housing manager, you will be responsible for providing a range of tenancy and leasehold management services to a diverse group of residents, in a flexible way whilst also ensuring the varying needs of residents, including those most vulnerable are met.
Duties:
- Engage with residents to ensure a comprehensive and effective housing management service is delivered in conjunction with colleagues.
- Deliver by taking ownership of assigned cases (including ASB) and regularly discuss case management progress with your Line Manager, closing cases promptly when all actions are completed and keeping meticulous records.
- Communicate effectively with both the internal customer and external stakeholders, focusing on the needs of the resident and ensuring that services meet their needs and expectations.
- Take a multi-agency and cross organisational approach to problem solving, where this is appropriate and set out clear SMART action plans as to how the issues will be resolved.
- Putting risk assessments in place in all serious cases to ensure the safety of the customers and staff.
- Support the use of mediation where that is appropriate and other non-legal remedies.
- Ensure that the health and safety of our residents and staff is considered in casework.
Experience Required:
- Experience of working in a demanding customer focused service environment.
- Experience of housing management or casework management experience.
- Strong working knowledge of legislation within the housing sector.
- A strong understanding of housing management issues for different tenures.
Tenancy Officer in Islington employer: MMP Consultancy
MMP Consultancy is an exceptional employer, offering a supportive and inclusive work culture that prioritises the well-being of both employees and residents. Located in North London, the company provides ample opportunities for professional growth and development, ensuring that staff are equipped to meet the diverse needs of the community they serve. With a commitment to flexible working arrangements and a focus on collaborative problem-solving, MMP Consultancy stands out as a rewarding place to build a meaningful career in housing management.
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Officer in Islington
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for a Tenancy Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of housing legislation and case management. We recommend practising common interview questions with a friend or even in front of the mirror to boost your confidence.
✨Tip Number 3
Showcase your customer service skills! During interviews, share specific examples of how you've effectively engaged with residents or resolved issues in previous roles. This will demonstrate your ability to meet the needs of diverse groups.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to find and apply for the Tenancy Officer position. Plus, it shows you're serious about joining our fantastic team!
We think you need these skills to ace Tenancy Officer in Islington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Tenancy Officer role. Highlight your experience in housing management and customer service, and don’t forget to mention any relevant legislation knowledge. We want to see how your skills match what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your experience aligns with our needs. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We’re keen on seeing your multi-agency approach and how you’ve set SMART action plans to resolve issues. This will show us you’re ready for the demands of the job!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at MMP Consultancy
✨Know Your Stuff
Make sure you brush up on housing management legislation and the specific issues faced by different tenures. Being able to discuss relevant laws and how they apply to real-life scenarios will show that you're not just knowledgeable but also passionate about the role.
✨Showcase Your People Skills
As a Tenancy Officer, you'll be engaging with a diverse group of residents. Prepare examples of how you've successfully communicated with customers in the past, especially in challenging situations. Highlight your ability to empathise and adapt your approach to meet individual needs.
✨Be Ready for Case Management Questions
Expect questions about how you would handle specific cases, including ASB (Anti-Social Behaviour). Think through your process for managing cases, from initial assessment to resolution, and be prepared to discuss how you keep meticulous records and communicate progress with your team.
✨Demonstrate Problem-Solving Skills
Prepare to discuss how you approach problem-solving, especially in a multi-agency context. Have a few examples ready where you’ve collaborated with others to resolve issues effectively, and be sure to mention any SMART action plans you've implemented in the past.
