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- Tasks: Manage properties and provide top-notch support to tenants in South West London.
- Company: Join MMP Consultancy, a dedicated team focused on community housing solutions.
- Benefits: Enjoy a supportive work environment with opportunities for personal growth and development.
- Why this job: Make a real difference in people's lives while gaining valuable experience in the housing sector.
- Qualifications: Experience in housing, strong customer service skills, and a passion for helping others are essential.
- Other info: Ideal for those looking to start a meaningful career in local authority housing.
The predicted salary is between 36000 - 60000 £ per year.
MMP Consultancy are looking to recruit a Housing Officer to join a Local Authority based in South West London. As a Housing Officer you will require to provide an excellent customer focused service for all tenants ensuring that the housing schemes and properties are well managed, and the environment is well maintained. Working proactively and closely with tenants to address environmental, property and tenancy issues ensuring tenancies are sustained.
Duties:
- Manage a designated patch of properties, ensuring effective service delivery.
- Provide excellent customer service to residents, addressing their needs and concerns promptly and professionally.
- Support vulnerable individuals, offering guidance and assistance as needed.
- Work efficiently to meet deadlines and manage a varied caseload.
- Adhere to and implement housing policies and procedures.
Person Specification:
- Proven experience in the housing sector, preferably with a local authority or registered social landlord.
- Strong customer service skills with a commitment to delivering high standards.
- Experience in supporting vulnerable clients, demonstrating empathy and understanding.
- Excellent time management and organisational skills.
- Familiarity with housing policies and procedures, ensuring compliance and best practices.
Housing Officer employer: MMP Consultancy
Contact Detail:
MMP Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer
✨Tip Number 1
Familiarise yourself with the specific housing policies and procedures relevant to the local authority in South West London. Understanding these regulations will not only help you during interviews but also demonstrate your commitment to compliance and best practices.
✨Tip Number 2
Network with current or former Housing Officers in the area. They can provide valuable insights into the role and the challenges faced, which can help you tailor your approach and show that you’re proactive about understanding the position.
✨Tip Number 3
Prepare examples of how you've successfully managed a varied caseload in previous roles. Being able to discuss specific situations where you effectively prioritised tasks and met deadlines will showcase your organisational skills.
✨Tip Number 4
Highlight any experience you have in supporting vulnerable individuals. Be ready to share stories that illustrate your empathy and understanding, as this is crucial for a Housing Officer role focused on tenant support.
We think you need these skills to ace Housing Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements of the Housing Officer position. Tailor your application to highlight how your experience aligns with these specific duties.
Highlight Relevant Experience: In your CV and cover letter, emphasise your proven experience in the housing sector, particularly with local authorities or registered social landlords. Use specific examples to demonstrate your customer service skills and ability to support vulnerable individuals.
Showcase Your Skills: Make sure to showcase your strong time management and organisational skills in your application. Provide examples of how you have effectively managed a varied caseload and met deadlines in previous roles.
Personalise Your Cover Letter: Write a personalised cover letter that reflects your understanding of the company’s values and the importance of delivering high standards in customer service. Mention your commitment to adhering to housing policies and procedures.
How to prepare for a job interview at MMP Consultancy
✨Showcase Your Customer Service Skills
As a Housing Officer, excellent customer service is key. Prepare examples of how you've successfully addressed tenant concerns in the past, demonstrating your commitment to high standards and empathy.
✨Demonstrate Your Knowledge of Housing Policies
Familiarity with housing policies and procedures is crucial. Brush up on relevant regulations and be ready to discuss how you would implement them in your role, ensuring compliance and best practices.
✨Highlight Your Experience with Vulnerable Clients
Since supporting vulnerable individuals is part of the job, think of specific instances where you've provided guidance or assistance. This will show your understanding and ability to handle sensitive situations.
✨Prepare for Time Management Questions
With a varied caseload, effective time management is essential. Be prepared to discuss how you prioritise tasks and meet deadlines, perhaps by sharing strategies or tools you use to stay organised.
