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- Tasks: Support landlord/tenant relationships and manage tenancy records with precision.
- Company: Join MMP Consultancy, a trusted partner for local authorities in Hampshire.
- Benefits: Enjoy flexible working options and gain valuable experience in housing management.
- Why this job: Make a real impact in your community while developing essential skills in a supportive environment.
- Qualifications: No specific qualifications required; just bring your enthusiasm and attention to detail!
- Other info: Perfect for high school and college students looking to kickstart their career.
MMP Consultancy are looking to recruit a Housing Management Assistant to work for a Local Authority in Hampshire.
Responsibilities:
- Foster good landlord/tenant relationships and ensure compliance by the City Council and its tenants with the terms of the tenancy agreement.
- Maintain accurate information on the Council's housing management system, particularly using customer services on tenancy issues relating to individual properties/tenants.
- Utilise File Director for storing tenancy records, maintaining incoming information from tenants and ensuring records are kept correctly and securely.
- Take initial phone calls and deal with enquiries from residents, answering questions related to tenancy and estate management.
- Log multiple contacts on IWORLD for estate management issues and accurately input documents scanned onto File Director.
- Assist customers in the bidding process for Homebid, making bids on their behalf as required.
- Book sign ups in a timely fashion to ensure that void turnaround times are kept to a minimum.
- Prepare sign up paperwork and carry out necessary checks for the Housing Management Officer.
- Address ASB issues and tenancy management issues.
- Update void information.
- Book and arrange patch chats, inviting relevant staff and residents, and type up notes to distribute to relevant parties.
Housing Management Assistant employer: MMP Consultancy
Contact Detail:
MMP Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Management Assistant
✨Tip Number 1
Familiarise yourself with the local housing policies and regulations in Hampshire. Understanding the specific challenges and requirements of the area will help you engage more effectively during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Brush up on your data input skills, especially with systems like IWORLD and File Director. Being able to showcase your proficiency in these tools can set you apart from other candidates, as accuracy and efficiency are crucial for this position.
✨Tip Number 3
Practice your communication skills, particularly in handling phone enquiries. Role-playing scenarios where you answer tenant questions can help you feel more confident and prepared for the initial contact aspect of the job.
✨Tip Number 4
Network with current or former employees in housing management roles. They can provide valuable insights into the day-to-day responsibilities and expectations, which can help you tailor your approach when applying through our website.
We think you need these skills to ace Housing Management Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Housing Management Assistant position. Tailor your application to highlight relevant experience and skills that align with these duties.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in housing management, customer service, or data entry. Use specific examples to demonstrate your ability to foster landlord/tenant relationships and manage tenancy records accurately.
Showcase Your Skills: Make sure to mention your keyboard skills and familiarity with electronic filing systems like File Director. If you have experience with data input or case management systems, be sure to include that as well.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are interested in the role and how your skills and experiences make you a suitable candidate. Address your ability to handle initial enquiries and manage multiple contacts effectively.
How to prepare for a job interview at MMP Consultancy
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Housing Management Assistant. Familiarise yourself with tenancy agreements, data input processes, and the tools mentioned in the job description, like File Director and IWORLD. This will show your potential employer that you're genuinely interested and prepared.
✨Demonstrate Your Communication Skills
Since the role involves fostering good landlord/tenant relationships, be ready to discuss your communication style. Prepare examples of how you've successfully handled enquiries or resolved conflicts in the past. This will highlight your ability to manage relationships effectively.
✨Showcase Your Attention to Detail
Given the emphasis on accurate data input and record-keeping, be prepared to discuss your experience with data management. You might want to mention specific instances where your attention to detail made a difference, especially in maintaining records or handling sensitive information.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as dealing with ASB issues or managing multiple contacts. Think through potential scenarios and how you would approach them, demonstrating your problem-solving skills and ability to prioritise tasks.
