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For Companies At a Glance
- Tasks: Lead and transform repairs services while ensuring high-quality delivery and customer satisfaction.
- Company: MMP Consultancy supports a Housing Association in Kent, focusing on community-driven housing solutions.
- Benefits: Enjoy a competitive salary, career growth opportunities, and a chance to make a real impact.
- Why this job: Join a dynamic team dedicated to improving housing services and enhancing resident experiences.
- Qualifications: Experience in housing repairs management, strong leadership skills, and a commitment to customer service are essential.
- Other info: This is a permanent role with a salary range of £75,000 to £80,000 per annum.
The predicted salary is between 65000 - 85000 £ per year.
MMP Consultancy is currently seeking a Head of Repairs for a Housing Association in Kent. An experienced Public Sector Housing head of service with Repairs and Maintenance experience from a strategic and operational perspective.
Details
- Rate: £75,000 to £80,000 per annum
- Contract: Permanent
- Location: Kent
Key Responsibilities:
- Strategic Leadership: Deliver the strategic direction for responsive repairs, ensuring alignment with organisational goals and regulatory standards.
- Service Transformation: Lead the transformation and continuous improvement of repairs services, incorporating modern working practices, digital tools, and resident engagement.
- Expert Advisory: Act as subject matter expert on repairs delivery, advising senior leadership, the board, and external partners.
- Operational Excellence: Ensure the efficient running of the iNHomes (DLO) service, including scheduling, diagnostics, and quality assurance.
- Responsive Repairs Delivery: Oversee the delivery of all responsive repairs, ensuring works are completed safely, to high standards, and within agreed timescales (emergency, urgent, and routine).
- Cost and Time Management: Drive repair management to minimise turnaround time and costs, while maintaining property condition standards.
- Subcontractor Management: Manage subcontracted works within the responsive repairs service, ensuring compliance with procurement policies and frameworks.
- Budget Management: Take responsibility for managing a large-scale operational budget and ensure service delivery within financial plans.
- Performance Improvement: Use data and performance insights to drive operational efficiency, reduce failure demand, and increase right-first-time delivery.
- Customer Experience: Champion a high-quality customer experience, ensuring the repairs service meets the needs of all residents, including those with vulnerabilities.
- Complaint Resolution: Resolve complex or high-profile complaints, ensuring learning is captured and embedded.
- Resident Engagement: Incorporate resident voice into service design, tailoring repairs to meet their needs.
- Team Leadership: Lead, manage, and develop a multidisciplinary team of repairs professionals, promoting a culture of high performance, ownership, and safety.
- Workforce Development: Ensure the workforce is equipped, trained, and motivated to meet current and future service demands.
- Health & Safety: Ensure robust health and safety processes are in place across all areas of repairs delivery, including lone working, PPE, and dynamic risk assessments.
- Regulatory Compliance: Oversee housing health and safety repairs obligations, including compliance with Awaab's Law, damp and mould standards, and the Ombudsman's Complaint Handling Code.
Key Qualifications and Skills:
- Proven experience in managing and leading responsive repairs services or similar operational functions within the housing sector.
- Strong knowledge of housing regulations, health and safety standards, and best practices in repairs and maintenance.
- Excellent leadership skills with the ability to inspire and develop high-performing teams.
- Strong strategic and operational planning skills, with experience in budget management and cost control.
- Proficient in using data and performance insight to drive improvements.
- Exceptional communication and stakeholder management skills, with experience in working with senior leadership, external partners, and residents.
- A commitment to delivering excellent customer service and a proactive approach to problem-solving.
Head of Repairs employer: MMP Consultancy
Contact Detail:
MMP Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Repairs
✨Tip Number 1
Network with professionals in the housing sector, especially those who have experience in repairs and maintenance. Attend industry events or join relevant online forums to connect with potential colleagues and learn about the latest trends and challenges in the field.
✨Tip Number 2
Familiarise yourself with the specific regulations and standards mentioned in the job description, such as Awaab's Law and the Ombudsman’s Complaint Handling Code. Being well-versed in these areas will demonstrate your commitment to compliance and operational excellence during interviews.
✨Tip Number 3
Prepare to discuss your strategic leadership experience by thinking of examples where you've successfully transformed services or improved operational efficiency. Highlight how you used data insights to drive performance improvements in previous roles.
✨Tip Number 4
Showcase your customer service focus by preparing anecdotes that illustrate how you've engaged with residents or stakeholders to enhance service delivery. This will help convey your understanding of the importance of resident engagement in repairs services.
We think you need these skills to ace Head of Repairs
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing responsive repairs services and showcases your leadership skills. Use specific examples that demonstrate your strategic and operational planning abilities.
Craft a Compelling Cover Letter: Write a cover letter that directly addresses the key responsibilities outlined in the job description. Emphasise your experience with service transformation, budget management, and customer experience to show you are the right fit for the role.
Highlight Relevant Qualifications: In your application, clearly outline your qualifications and any relevant certifications related to housing regulations and health and safety standards. This will help demonstrate your expertise in the field.
Showcase Leadership Experience: Provide examples of how you have led and developed teams in previous roles. Highlight any initiatives you implemented that improved performance or customer satisfaction, as this aligns with the expectations for the Head of Repairs position.
How to prepare for a job interview at MMP Consultancy
✨Showcase Your Strategic Vision
Be prepared to discuss your strategic approach to repairs and maintenance. Highlight how you have aligned service delivery with organisational goals in previous roles, and share specific examples of successful transformations you've led.
✨Demonstrate Operational Excellence
Discuss your experience in managing operational functions effectively. Provide examples of how you've improved efficiency, reduced costs, and ensured high-quality service delivery in past positions.
✨Engage with Resident Needs
Emphasise your commitment to resident engagement. Be ready to talk about how you've incorporated resident feedback into service design and how this has positively impacted customer satisfaction.
✨Highlight Leadership Skills
Prepare to discuss your leadership style and how you've developed high-performing teams. Share specific instances where you've inspired your team to achieve operational goals and foster a culture of safety and ownership.
