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- Tasks: Supervise services in communal spaces, ensuring quality and customer satisfaction.
- Company: Join a dynamic team focused on enhancing community environments in North West London.
- Benefits: Enjoy a company vehicle for work travel and flexible field/office work balance.
- Why this job: Make a real impact in your community while developing leadership skills and working with diverse teams.
- Qualifications: Previous supervisory experience is a plus, but we’ll help you grow your skills!
- Other info: Ideal for London locals; some travel to Surrey and Sussex may be required.
Location: North West London
About the Role: We are seeking a highly motivated and proactive individual to join our team as an Estates Services Supervisor. This is an exciting opportunity to manage and oversee the delivery and performance of a range of services in our communal open spaces, playgrounds, and residential blocks. The ideal candidate will ensure the effective delivery of grounds maintenance, arboriculture, caretaking, and cleaning services while maintaining a focus on quality, customer satisfaction, and compliance with health and safety standards.
Key Responsibilities:
- Supervise the delivery and performance of grounds maintenance, arboriculture, caretaking, and cleaning services.
- Manage the execution of service level agreements (SLAs) and programmes of work to meet contractual obligations.
- Ensure compliance with health and safety regulations, waste disposal laws, and environmental policies.
- Achieve high standards of quality and value for money in the services provided.
- Maintain a high level of customer satisfaction through direct interaction and problem resolution.
- Manage and motivate teams on-site, leading by example and ensuring performance targets are met.
- Act as the point of contact for external suppliers and oversee their performance.
- Split your time between community engagement (working directly with the team in the field) and administrative duties (handling meetings, reports, and documentation via laptop).
Key Skills and Experience:
- Previous supervisory experience is ideal, but not essential; we will support you to develop your leadership skills.
- Strong communication and interpersonal skills, with the ability to motivate and coach teams effectively.
- Experience in managing service delivery to tight deadlines while maintaining high-quality standards.
- A good understanding of health and safety legislation, waste disposal laws, and environmental policies.
- Proven experience working with customers at all levels, providing excellent service and handling issues.
- Ability to work independently and as part of a team in a fast-paced environment.
- Strong organizational and time-management skills, with the ability to prioritize tasks efficiently.
Additional Information:
- A company vehicle is provided for work-related travel.
- This role is likely to be part field-based and part office-based (administration).
- The position is suited to candidates based in the London area, though the patch extends into Surrey and Sussex.
Estates Regional Supervisor employer: MMP Consultancy
Contact Detail:
MMP Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Estates Regional Supervisor
✨Tip Number 1
Familiarise yourself with the specific services we provide, such as grounds maintenance and arboriculture. Understanding our operations will help you speak confidently about how your experience aligns with our needs during any discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've motivated teams in previous roles. We value proactive individuals who can lead by example, so be ready to discuss your approach to team management.
✨Tip Number 3
Research health and safety regulations relevant to our industry. Being knowledgeable about compliance will demonstrate your commitment to maintaining high standards and could set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your customer service experience in detail. We prioritise customer satisfaction, so having concrete examples of how you've resolved issues or improved service delivery will be beneficial.
We think you need these skills to ace Estates Regional Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in supervisory roles, particularly in grounds maintenance, caretaking, or cleaning services. Use specific examples to demonstrate your ability to manage teams and deliver high-quality service.
Craft a Compelling Cover Letter: In your cover letter, express your motivation for applying to the Estates Services Supervisor position. Mention your understanding of health and safety regulations and how you can ensure compliance while maintaining customer satisfaction.
Highlight Key Skills: Emphasise your strong communication and interpersonal skills in both your CV and cover letter. Provide examples of how you've successfully motivated teams and resolved customer issues in previous roles.
Showcase Relevant Experience: If you have experience managing service delivery under tight deadlines, make sure to include this in your application. Discuss how you prioritised tasks and maintained quality standards in past positions.
How to prepare for a job interview at MMP Consultancy
✨Showcase Your Supervisory Skills
Even if you don't have extensive supervisory experience, highlight any relevant leadership roles you've held. Discuss how you've motivated teams or managed projects, as this will demonstrate your potential to excel in the Estates Services Supervisor role.
✨Understand Health and Safety Regulations
Familiarise yourself with health and safety legislation, waste disposal laws, and environmental policies. Be prepared to discuss how you would ensure compliance in your role, as this is crucial for maintaining high standards in service delivery.
✨Emphasise Customer Satisfaction
Prepare examples of how you've successfully handled customer interactions and resolved issues in the past. This will show your commitment to maintaining high levels of customer satisfaction, which is a key responsibility of the position.
✨Demonstrate Strong Communication Skills
Since the role involves liaising with teams and external suppliers, practice articulating your thoughts clearly. Use specific examples to illustrate your communication style and how it has helped you achieve results in previous roles.
