At a Glance
- Tasks: Support tenants with damp and mould enquiries, log repairs, and coordinate inspections.
- Company: MMP Consultancy, a leading social housing contractor in Harlow.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Other info: Join a dynamic team dedicated to resolving tenant issues efficiently.
- Why this job: Make a real difference in residents' lives while developing your customer service skills.
- Qualifications: Experience in customer service, preferably in social housing, and strong communication skills.
The predicted salary is between 35000 - 40000 £ per year.
MMP Consultancy are seeking two experienced Customer Service Advisors to work for a Social Housing Contractor, based in Harlow. As a Customer Service Advisor specialising in damp and mould enquiries, you'll support tenants, log and track repairs, and coordinate inspections to ensure cases are resolved quickly and professionally.
Key Responsibilities
- Handle incoming damp & mould enquiries from tenants
- Log repairs, complaints, and updates accurately
- Coordinate inspections with surveyors and operatives
- Monitor case progress and provide regular updates to residents
- Escalate high-priority or complex cases when required
- Maintain clear, compliant records and case notes
Skills & Experience
- Customer service experience (social housing/repairs preferred)
- Understanding of damp & mould processes
- Strong communication, organisation, and case management skills
- Confident using CRM systems and Microsoft Office
- Basic DBS required
Customer Service Advisor in Essex employer: MMP Consultancy
MMP Consultancy is an exceptional employer, offering a supportive work environment in Harlow where you can make a real difference in the lives of tenants. With a strong focus on employee development and a culture that values teamwork and communication, we provide our Customer Service Advisors with the tools and training needed to excel in their roles. Join us to be part of a dedicated team that prioritises professional growth and community impact.
