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- Tasks: Manage helpdesk operations, coordinate work orders, and ensure smooth communication with clients.
- Company: Join a fantastic organisation in North London with a supportive team culture.
- Benefits: Gain valuable experience, develop your skills, and enjoy a dynamic work environment.
- Why this job: Perfect for those who thrive under pressure and want to make a difference in customer service.
- Qualifications: Experience in administration or coordination with strong communication skills.
- Other info: Temporary contract with opportunities for growth and learning.
The predicted salary is between 30000 - 42000 £ per year.
MMP Consultancy are working with a fantastic organisation to recruit a Helpdesk Administrator to join them on a temporary contract based in North London. We are seeking enthusiastic and experienced administrators or coordinators to apply, who possess exceptional customer service and clerical skills. Ideally someone who thrives in challenging atmospheres and can remain calm under pressure.
Responsibilities:
- Raise orders of work by email or phone calls from clients input onto the system ready for allocation.
- Work with the contracts managers/supervisors to allocate work to operatives on a day to day basis plus the following days' work including emergencies.
- Allocate jobs out to sub-contractors using LION/MAINTAIN to create sub-contractor form.
- Making appointments with site by phone/email where applicable dealing with OOH call outs.
- Process timesheets ensuring all job numbers are correct and signed off by CM/supervisor, including inputting data onto accounts spreadsheet, filing timesheets and holiday/ad hoc forms relating to pay.
- Collate paperwork/photos for each job and file onto systems.
- Update system daily indicating job status, chasing up sub-contractors for updates.
- Updating WIP report daily to ensure WIP kept to a minimum, creating weekly WIP reports for the CM's.
- Updating tracker on daily basis with all new jobs.
- Analyse every job that passes through the system ensuring all job sheets, RAMS and materials are with the jobs and uploaded.
- Challenge operatives and supervisors on accuracy of information given about jobs.
- Collating weekly/monthly compliance sheets filled out by CM's/Supervisors and operatives.
- Updating various client systems across all contracts ensuring all documents are uploaded in order for invoicing.
Skills/Experience required:
- Experience in coordinating and following up on work programmes.
- Some experience with high profile legal cases.
- Ability to work independently, exercising good initiative and judgement.
- Excellent written and verbal communication skills.
Helpdesk Administrator in Enfield Town employer: MMP Consultancy
Contact Detail:
MMP Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Administrator in Enfield Town
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Helpdesk Administrator role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and the role thoroughly. Think about how your experience aligns with their needs, especially in customer service and coordination. Practice common interview questions so you can shine when it counts.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the Helpdesk Administrator position.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be just what you’re looking for. Plus, applying directly can sometimes give you an edge over other candidates. So, get clicking!
We think you need these skills to ace Helpdesk Administrator in Enfield Town
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service and clerical skills, as these are key for the Helpdesk Administrator role. We want to see how your experience aligns with the responsibilities listed in the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of how you've thrived in challenging situations and maintained calm under pressure.
Show Off Your Communication Skills: Since excellent written and verbal communication skills are a must, make sure your application is clear and concise. We love a well-structured application that reflects your ability to communicate effectively.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at MMP Consultancy
✨Know Your Stuff
Before the interview, make sure you understand the role of a Helpdesk Administrator inside out. Familiarise yourself with the responsibilities listed in the job description, especially around customer service and clerical tasks. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Experience
Prepare specific examples from your past work where you've successfully coordinated tasks or managed challenging situations. Think about times when you had to remain calm under pressure or deal with emergencies. Sharing these stories will demonstrate your ability to thrive in a fast-paced environment.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company and the team you'll be working with. This shows that you're engaged and eager to learn more. You might ask about their current projects or how they handle high-pressure situations, which ties back to your own experience.
✨Follow Up
After the interview, send a quick thank-you email to express your appreciation for the opportunity. Mention something specific from the conversation to remind them of your enthusiasm and suitability for the role. This small gesture can leave a lasting impression and keep you top of mind.
