Director of Tenant Services Location: Norfolk, with hybrid working available Salary: £102,000 per annum Contract: Permanent Hours: 37 hours per week, Monday to Friday MMP Consultancy is supporting a social housing provider in Norfolk with the recruitment of a Director of Tenant Services. This is a key leadership appointment, responsible for delivering high-quality landlord services and ensuring tenants' needs shape the organisation's priorities and decisions. Reporting to the Chief Operating Officer, you will lead Housing, Independent Living, and Service Charges, Rent & Income services. You will provide strategic direction, oversee operational performance and lead service transformation, while ensuring strong governance and regulatory compliance. Key Responsibilities Develop and deliver the Tenant Services strategy in line with organisational objectives. Improve service quality, operational performance and outcomes for tenants. Provide assurance on housing regulation, consumer standards, governance and risk management. Lead improvement and transformation programmes across Tenant Services. Build and develop effective leadership teams, promoting accountability and continuous improvement. Work closely with the Executive Team and Board to inform decisions and provide clear oversight of service performance. Engage with tenants and external stakeholders to shape services and deliver positive outcomes. Oversee financial performance and ensure services deliver value for money. Experience and Skills The successful candidate will demonstrate: Significant experience at Director or senior leadership level within social housing or another regulated, customer-focused environment. A strong track record of strategic leadership, service transformation and organisational change. Extensive knowledge of housing regulation, consumer standards, safeguarding and Housing Ombudsman requirements. Experience working with Boards and Executive Teams, providing assurance and strategic advice. Strong commercial awareness and financial management skills. The ability to lead through complex challenges and regulatory scrutiny while maintaining high-quality services. Excellent communication and stakeholder engagement skills, with the ability to inspire teams and build productive relationships. Qualifications A degree-level qualification or equivalent professional experience. CIH Level 5 qualification, or the ability to achieve this within an agreed timeframe. Evidence of ongoing professional development relevant to strategic leadership and housing services. About You You will be an authentic, values-driven leader with a clear commitment to social housing and improving tenants' lives. Ambitious, commercially aware and politically astute, you will combine strategic thinking with effective operational leadership. You will bring a strong focus on tenant outcomes, a commitment to regulatory excellence and the ability to motivate teams to deliver lasting improvements. Working Arrangements Based in Norfolk, with flexible hybrid working by agreement. Full-time, permanent position. Appointment is subject to a Basic DBS check
Director of Tenant Services employer: MMP Consultancy
Join a leading social housing contractor that values its employees and fosters a supportive work culture. With a focus on professional development, you will have the opportunity to mentor a team while ensuring high-quality standards in property refurbishments. Enjoy a competitive pay rate, a company van, and a fuel card, all while contributing to meaningful projects that enhance community living.
StudySmarter Expert Advice🤫
We think this is how you could land Director of Tenant Services
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like MMP Consultancy, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Director of Tenant Services at MMP Consultancy.
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at MMP Consultancy
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
