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- Tasks: Support residents and manage consultations for housing projects.
- Company: Dynamic consultancy working with a national contractor in South London.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Why this job: Make a real difference in the community while developing your skills.
- Qualifications: Experience in social housing or community engagement is a plus.
- Other info: Join a team that values communication and proactive problem-solving.
The predicted salary is between 36000 - 60000 £ per year.
MMP Consultancy are looking to recruit a Resident Liaison Officer to work for a National Contractor based in South London.
We are looking for an enthusiastic professional to play a pivotal role in supporting the delivery of works programmes. Working closely with Contract Managers you will assist in resident consultation and involvement.
Responsibilities:
- Attend Resident Surgeries and assist vulnerable people reporting repairs, keep residents and scheme managers up to date on progress.
- Organise consultation events and attend meetings as required.
- Identify vulnerabilities relating to individual residents and liaise with client's housing officers or support services where necessary. Work with our Performance Team to ensure identified vulnerabilities are accurately recorded within the organisation's systems.
- Investigate, register all complaints and report in accordance with company and client procedures. Ensure all MP, Councillor enquiries and complaints are investigated and resolved efficiently and within target, advising residents and clients of their outcomes.
Ideal Candidate:
- Present previous experience of working within Social Housing or Local Authority.
- Resident Liaison/Community Engagement capacity.
- Experience of supporting planned works programmes.
- Experience of handling challenging and complex situations.
- An effective communicator at all levels, you will be able to work proactively and independently to deliver on tight timescales.
Resident Liaison Officer in Croydon employer: MMP Consultancy
Contact Detail:
MMP Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer in Croydon
✨Tip Number 1
Network like a pro! Reach out to your connections in the social housing sector and let them know you're on the hunt for a Resident Liaison Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get involved in community events related to housing or local authorities. This not only boosts your visibility but also shows your commitment to resident engagement. Plus, it’s a great way to meet potential employers face-to-face!
✨Tip Number 3
Prepare for interviews by brushing up on your knowledge of current issues in social housing. Be ready to discuss how you would handle challenging situations with residents. We want to see that you can think on your feet and communicate effectively!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing enthusiastic candidates who are keen to join our team and make a difference in the community.
We think you need these skills to ace Resident Liaison Officer in Croydon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Resident Liaison Officer role. Highlight your experience in social housing and community engagement, and don’t forget to mention any relevant skills that match the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your previous experiences make you the perfect fit. Keep it engaging and personal!
Showcase Your Communication Skills: As a Resident Liaison Officer, communication is key. In your application, provide examples of how you've effectively communicated with residents or managed challenging situations. This will show us you can handle the role!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at MMP Consultancy
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key tasks mentioned in the job description, like attending resident surgeries and organising consultation events. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
As an effective communicator is crucial for this position, prepare examples of how you've successfully engaged with residents or managed complex situations in the past. Think about specific instances where your communication made a difference, and be ready to share these stories during the interview.
✨Highlight Relevant Experience
Make sure to emphasise any previous experience you have in social housing or community engagement. Be prepared to discuss how your background aligns with the needs of the contractor and how you can contribute to their works programmes effectively.
✨Prepare Questions for Them
Interviews are a two-way street, so come armed with thoughtful questions about the company culture, the team you'll be working with, and how success is measured in this role. This shows your genuine interest and helps you assess if the company is the right fit for you.
