MMP Consultancy is recruiting an experienced Complaints Resolution Officer to join a Social Housing team in the South Essex area on a 6-month temporary contract.
You will investigate and resolve resident complaints, manage Housing Ombudsman cases, and support service improvements across the organisation. Hybrid work is available after initial training.
This role requires strong communication, investigative and reporting skills, with the ability to handle a high-volume caseload and meet deadlines.
Housing Complaints Specialist: Resident Experience in Basildon employer: MMP Consultancy
Join a leading social housing contractor that values its employees and fosters a supportive work culture. With a focus on professional development, you will have the opportunity to mentor a team while ensuring high-quality standards in property refurbishments. Enjoy a competitive pay rate, a company van, and a fuel card, all while contributing to meaningful projects that enhance community living.
