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- Tasks: Be the first point of contact for customer enquiries and deliver top-notch service.
- Company: Join a fantastic organisation in South East London with a supportive team culture.
- Benefits: Gain valuable experience, develop skills, and contribute to community-focused initiatives.
- Other info: Opportunity to grow your administrative skills and work in a dynamic environment.
- Why this job: Make a real difference by helping residents and improving their satisfaction.
- Qualifications: Strong communication skills and a passion for customer service.
MMP Consultancy are working with a fantastic organisation to recruit an Administrator to join them on a temporary basis in South East London. The post holder will be responsible for dealing with all customer enquiries in relation to our services, focusing primarily on repairs, housing management and income management. Delivering a service to meet the individual needs of all customers and wherever possible resolving enquiries at first point of contact.
Skills/Experience required:
- Take responsibility for being the first point of contact for service users and ensure that a high quality of service is delivered at all times.
- Establish, develop and maintain effective working relationships with all work colleagues to ensure a 'one team approach' to the delivery of the team's performance standards and the business objectives.
- Liaise with colleagues in local offices, contractors and other partner agencies as appropriate to resolve enquiries.
- Take ownership and responsibility for all enquiries presented to the Housing Officer, identify customer needs, and utilise appropriate questioning and listening skills to identify and offer appropriate solutions.
- Ensure that all computerised systems are used effectively to help process customer enquiries and accurately maintain all records in a timely manner.
- Complete Customer Satisfaction Surveys and all outbound activities in line with team objectives.
- Ensure a clear knowledge and understanding of team objectives and priorities and how the individual role will contribute to the achievements.
- Support the Manager with the process of collating the Key Performance Indicators.
- Ensure that information literature is available in the office and at the front counter which are relevant, accurate and in a form that meets the needs of the intended recipient.
- Responsible for ensuring all forms of customer database are kept up to date at all times including the equality database.
- Responsible for updating the organisation's website as well as other associated social media platforms.
- Supports resident involvement initiatives.
- Develop housing management skills and knowledge.
- Develop repairs and maintenance knowledge.
- Follow-up action points on voids, anti-social behaviour, illegal lettings, etc.
- Provide administrative support for the Manager.
- Provide administrative support to subcommittees and or board meetings which would require attending evening meetings.
- Assist HO with identification of vulnerable residents and work on pro-active measures to assist with improving resident satisfaction.
- Support the estate inspection routine.
- Support tenancy inspection routines.
Admin Support Officer employer: MMP Consultancy
Contact Detail:
MMP Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Admin Support Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for an Admin Support Officer role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers or at networking events, have a quick summary of your skills and experiences ready. Make it engaging and relevant to the role, so they remember you when opportunities arise.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the position. Mention something specific from the interview to remind them of your conversation and reinforce your interest in the Admin Support Officer role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources and tips to help you land that Admin Support Officer gig. Plus, applying directly through us gives you a better chance of standing out in the crowd!
We think you need these skills to ace Admin Support Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in customer service and administration. We want to see how your skills align with the role of Admin Support Officer, so don’t hold back on showcasing your strengths!
Showcase Your Communication Skills: Since you'll be the first point of contact for service users, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect how you would handle customer enquiries effectively.
Highlight Teamwork Experience: We value a 'one team approach', so make sure to mention any previous experiences where you've worked collaboratively with colleagues. This will show us that you understand the importance of teamwork in delivering high-quality service.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at MMP Consultancy
✨Know the Role Inside Out
Make sure you thoroughly understand the job description and responsibilities of the Admin Support Officer. Familiarise yourself with terms like 'customer enquiries', 'housing management', and 'repairs'. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As the first point of contact for service users, your communication skills are crucial. Prepare examples of how you've effectively resolved customer issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your ability to listen and respond to customer needs.
✨Demonstrate Team Spirit
This role requires a 'one team approach', so be ready to discuss how you've collaborated with colleagues in previous positions. Share specific instances where you worked together to achieve common goals, and emphasise your commitment to maintaining effective working relationships.
✨Be Tech-Savvy
Since you'll be using computerised systems to manage customer enquiries, brush up on your tech skills. Be prepared to discuss any relevant software you've used in the past, and express your willingness to learn new systems quickly. Mentioning your experience with social media and website updates can also give you an edge.