At a Glance
- Tasks: Engage with residents and ensure smooth delivery of maintenance programmes.
- Company: MMP Consultancy, dedicated to excellent customer service in social housing.
- Benefits: Competitive salary, supportive work environment, and opportunities for community engagement.
- Other info: Join a dynamic team focused on community support and social value.
- Why this job: Make a real difference in residents' lives while developing your communication skills.
- Qualifications: Experience in social housing and strong customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
MMP Consultancy are seeking an enthusiastic Resident Liaison Officer to support the delivery of planned works programmes for a client based in Swindon. This is a key role focused on building strong relationships with residents, ensuring programmes run smoothly while delivering excellent customer service throughout potentially disruptive works.
Responsibilities
- Manage resident consultation and engagement across a portfolio of up to 10 properties per week, ensuring all residents are informed and supported throughout works.
- Minimise disruption to residents by providing clear communication and proactive support during planned maintenance programmes.
- Develop and maintain effective communication channels, handling enquiries, concerns, and complaints with professionalism, empathy, and care.
- Liaise closely with Contract Managers and contractors to assist in the smooth and efficient delivery of works programmes.
- Maintain accurate call logs, trackers, and records, ensuring all resident interactions and programme updates are documented and up to date.
- Coordinate access arrangements and support re-scheduling where required to keep programmes on track and within budget.
- Contribute to community engagement initiatives, supporting wider social value objectives such as reducing unemployment and financial exclusion.
Qualifications
- Proven experience within Social Housing, ideally having worked for a contractor or similar organisation in a Resident Liaison or Customer-Facing role.
- Experience managing resident engagement across multiple properties (ideally up to 10 per week).
- Strong customer service skills, with the ability to manage residents effectively during disruptive works.
- Demonstrates a high level of care, compassion, and empathy when dealing with residents.
- Confident handling challenging or complex situations in a calm and professional manner.
- Highly organised, with experience maintaining trackers, logs, and administrative records.
- Excellent communication skills with the ability to work independently and proactively to meet deadlines.
Resident Liaison Officer in Swindon employer: MMP Consultancy Limited
MMP Consultancy is an exceptional employer, offering a supportive work environment in Swindon where the role of Resident Liaison Officer is pivotal to enhancing community relations. With a strong focus on employee development and a culture that values empathy and communication, team members are encouraged to grow professionally while making a meaningful impact on residents' lives during planned works. The company also promotes community engagement initiatives, ensuring that employees contribute to social value objectives, making it a rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer in Swindon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at MMP Consultancy Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like MMP Consultancy Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Resident Liaison Officer in Swindon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to MMP Consultancy Limited:Your cover letter is your chance to shine! Tell us why you want to work at MMP Consultancy Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at MMP Consultancy Limited!
How to prepare for a job interview at MMP Consultancy Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
