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- Tasks: Plan and manage repairs for housing, ensuring timely completion and quality communication.
- Company: Join a leading consultancy in social housing with a focus on operational support.
- Benefits: Competitive hourly rate, flexible working environment, and opportunities for skill development.
- Other info: Dynamic role with potential for growth in the housing sector.
- Why this job: Make a difference in the community by ensuring safe and efficient housing repairs.
- Qualifications: Experience in planning or customer service, strong communication, and IT skills required.
The predicted salary is between 39 - 40 £ per hour.
MMP Consultancy are looking to recruit a Repairs Planner on a Temporary Basis in North West London. Umbrella Rate: £19.85 Per Hour
Main Responsibilities:
- Planning repairs works for pre and post inspection, reactive and emergency repairs.
- Prioritising emergency works.
- Booking appointments and allocating works to the available operatives and following works from start through to completion.
- Ensuring all relevant data is updated on a timely basis.
- Liaising with tenants and operatives to arrange repairs.
- Effectively communicate concerns about work quality and ensuring operatives have the right material to complete their work.
- Participation in meetings, supervision, and training as requested by the manager.
Experience Required:
- Previous experience of working with a Housing Association / Local Authority or contractor in a Planning, Scheduling or Customer Service capacity.
- Excellent communicator with strong organisational skills.
- GCSEs at Grade C or above, including Mathematics and English.
- Proficient IT skills including use of Microsoft Excel and Word; proven background in a customer service focused environment.
- Experience of using database systems (Connect, Northgate, DRS).
Key Skills & Experience Required:
- Highly organised with excellent attention to detail.
- Able to work under pressure and meet strict deadlines.
- Strong communication skills with the ability to build effective working relationships.
Additional Requirements:
- Highly self‑motivated with the ability to plan and work effectively without high levels of supervision.
- Ability to work 'on the go' using mobile technology.
- Strong resource and time management, and the ability to prioritise, delivering value for money.
- Experience of working in a climate of legislative and organisational change.
- Proven problem‑solving and decision‑making skills.
- Resilient and able to deal with challenging situations and deliver sustainable outcomes.
- Comfortable analysing data and drawing conclusions.
- Ability to work with IT systems.
- Experience of working in the housing or property sector.
- Knowledge of regulatory legislation for social housing.
- Focus on safety first with all risks identified immediately escalated to the Contract Manager.
- Processing works orders, completions, process for payments or inspection requests in accordance with policies and procedures and responding to general queries regarding proposed and confirmed works.
- Assist in providing information for the database for Stock Condition, Asbestos, Fire Risk Assessment and any other areas as required.
- Sound judgement and prioritisation skills.
- Ability to work within tight deadlines, under pressure and deliver projects on time, within budget to the required standard.
Repairs Planner employer: MMP Consultancy Limited
Contact Detail:
MMP Consultancy Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Planner
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for a Repairs Planner role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get your game face on for interviews! Research common questions for planning roles and practice your answers. Show off your organisational skills and how you handle pressure – it’s all about demonstrating that you can keep things running smoothly.
✨Tip Number 3
Don’t forget to follow up! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a leg up. Plus, it’s super easy to navigate and find the perfect fit for your skills.
We think you need these skills to ace Repairs Planner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Repairs Planner role. Highlight your experience in planning, scheduling, and customer service, especially if you've worked with Housing Associations or Local Authorities before. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills: Since strong communication is key for this role, don’t shy away from showcasing your ability to liaise effectively with tenants and operatives. Use examples in your application that demonstrate how you’ve successfully communicated in previous roles.
Highlight Your Organisational Skills: Being highly organised is a must for a Repairs Planner. In your application, mention specific instances where you’ve managed multiple tasks under pressure and met tight deadlines. We love to see how you prioritise and deliver results!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Let’s get your journey started!
How to prepare for a job interview at MMP Consultancy Limited
✨Know Your Stuff
Make sure you understand the role of a Repairs Planner inside out. Familiarise yourself with the key responsibilities like planning repairs, prioritising emergency works, and liaising with tenants. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since strong communication is crucial for this role, prepare examples of how you've effectively communicated with clients or team members in the past. Think about times when you resolved issues or ensured everyone was on the same page—this will demonstrate your ability to build effective working relationships.
✨Be Organised and Detail-Oriented
Highlight your organisational skills by discussing how you manage multiple tasks and deadlines. Bring up specific tools or methods you use to stay organised, especially if you have experience with IT systems or databases relevant to the role. This will reassure them that you can handle the demands of the job.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to make quick decisions or deal with challenging situations. Be ready to explain your thought process and how you arrived at your solutions, as this will showcase your resilience and judgement.