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- Tasks: Plan and coordinate repairs, ensuring timely completion and effective communication with tenants and operatives.
- Company: Join MMP Consultancy, a leader in social housing and operational support.
- Benefits: Competitive hourly rate of £19.85, flexible working environment, and valuable experience.
- Other info: Dynamic role with opportunities for growth in the housing sector.
- Why this job: Make a difference in the community while developing your planning and organisational skills.
- Qualifications: Experience in planning or customer service, strong communication, and IT skills required.
The predicted salary is between 40000 - 50000 £ per year.
MMP Consultancy are looking to recruit a Repairs Planner on a Temporary Basis in North West London. Umbrella Rate: £19.85 Per Hour
Main Responsibilities
- Planning repairs works for pre and post inspection, reactive and emergency repairs.
- Prioritising emergency works.
- Booking appointments and allocating works to the available operatives and following works from start through to completion.
- Ensuring all relevant data is updated on a timely basis.
- Liaising with tenants and operatives to arrange repairs.
- Effectively communicate concerns about work quality and ensuring operatives have the right material to complete their work.
- Participation in meetings, supervision, and training as requested by the manager.
Experience Required
- Previous experience of working with a Housing Association / Local Authority or contractor in a Planning, Scheduling or Customer Service capacity.
- Excellent communicator with strong organisational skills.
- GCSEs at Grade C or above, including Mathematics and English.
- Proficient IT skills including use of Microsoft Excel and Word; proven background in a customer service focused environment.
- Experience of using database systems (Connect, Northgate, DRS).
Key Skills & Experience Required
- Highly organised with excellent attention to detail.
- Able to work under pressure and meet strict deadlines.
- Strong communication skills with the ability to build effective working relationships.
Additional Requirements
- Highly self‑motivated with the ability to plan and work effectively without high levels of supervision.
- Ability to work 'on the go' using mobile technology.
- Strong resource and time management, and the ability to prioritise, delivering value for money.
- Experience of working in a climate of legislative and organisational change.
- Proven problem‑solving and decision‑making skills.
- Resilient and able to deal with challenging situations and deliver sustainable outcomes.
- Comfortable analysing data and drawing conclusions.
- Ability to work with IT systems.
- Experience of working in the housing or property sector.
- Knowledge of regulatory legislation for social housing.
- Focus on safety first with all risks identified immediately escalated to the Contract Manager.
- Processing works orders, completions, process for payments or inspection requests in accordance with policies and procedures and responding to general queries regarding proposed and confirmed works.
- Assist in providing information for the database for Stock Condition, Asbestos, Fire Risk Assessment and any other areas as required.
- Sound judgement and prioritisation skills.
- Ability to work within tight deadlines, under pressure and deliver projects on time, within budget to the required standard.
Repairs Planner employer: MMP Consultancy Limited
Contact Detail:
MMP Consultancy Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Planner
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for a Repairs Planner role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get your game face on for interviews! Research common questions for planning roles and practice your responses. Show off your organisational skills and problem-solving abilities, and don’t forget to highlight your experience with IT systems and customer service.
✨Tip Number 3
Stay proactive! If you see a job that fits, apply through our website. Tailor your application to showcase your relevant experience in scheduling and customer service, and make sure to emphasise your ability to work under pressure.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the Repairs Planner position.
We think you need these skills to ace Repairs Planner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Repairs Planner role. Highlight your experience in planning, scheduling, and customer service, especially if you've worked with Housing Associations or Local Authorities before. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills: Since strong communication is key for this role, don’t shy away from showcasing your ability to liaise effectively with tenants and operatives. Use examples in your application that demonstrate how you’ve successfully communicated in previous roles.
Be Detail-Oriented: Attention to detail is crucial for a Repairs Planner. When writing your application, make sure to mention specific instances where your organisational skills made a difference. We love seeing candidates who can keep everything on track and up to date!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at MMP Consultancy Limited
✨Know Your Stuff
Make sure you understand the role of a Repairs Planner inside out. Familiarise yourself with planning repairs, prioritising emergency works, and liaising with tenants. Brush up on relevant legislation in social housing to show you’re not just a good communicator but also knowledgeable about the industry.
✨Showcase Your Organisational Skills
During the interview, highlight your organisational skills and attention to detail. Prepare examples of how you've successfully managed multiple tasks under pressure, especially in a customer service environment. This will demonstrate that you can handle the demands of the role effectively.
✨Be Ready to Discuss IT Proficiency
Since the job requires proficiency in Microsoft Excel and database systems, be prepared to discuss your experience with these tools. You might even want to mention specific projects where you used these skills to improve efficiency or solve problems.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving and decision-making skills. Think of situations where you had to deal with challenging circumstances, how you approached them, and what the outcomes were. This will help you illustrate your resilience and ability to deliver sustainable outcomes.