Multi‑Trade Plumber & Carpentry Specialist in Norwich

Multi Trade Plumber

• Plumbing (main trade)
• Additional works such as carpentry, plastering and tiling
• Completing works to a high standard while adhering to H&S guidelines

Multi Trade Carpenter

• Carpentry (main trade), plus basic plumbing, plastering and tiling
• Completing works to a high standard while adhering to H&S guidelines

Contracts Administrator

• Focus on safety with all risks identified and escalated to the Contract Manager
• Provide regular updates and support to Senior Contract Manager on contracts outcomes against programme
• Undertake regular audit of contract related information including certification (where applicable) and develop action plans for closing works in a consistent manner
• Collate, analyse, monitor and report on KPIs within the contractual frameworks
• Provide financial monitoring support and analysis to Contract Manager
• Monitor and report on contract management meeting actions
• Support delivery teams in responding to written and phone enquiries and update Cx as necessary
• Process works orders and completions, process payments or inspection requests in accordance with the policies and procedures and respond to general queries relating to proposed and confirmed works
• Assist in the provision of information for the database for Stock Condition, Asbestos, Fire Risk Assessment and any other areas as required
• Regular monitoring of Cx Task Management

Document Controller (West London)

• Set up, manage, and maintain document control systems for construction projects
• Ensure all drawings, specifications, reports, and project documents are accurately logged, stored, and version-controlled
• Issue and distribute drawings and documents to internal teams, subcontractors, consultants, and clients
• Maintain up-to-date document registers and trackers
• Ensure documents are approved, reviewed, and issued in line with project procedures and deadlines
• Manage incoming and outgoing correspondence related to project documentation
• Support project managers and site teams with document control queries
• Ensure compliance with company standards, QA procedures, and ISO requirements (where applicable)
• Archive project documentation at completion in line with company policies

Document Controller (East London)

• Same responsibilities as the West London role

Payroll Manager (East London/Essex)

• Manage end-to-end weekly and monthly payroll for a multi-site construction workforce
• Ensure accurate and timely payroll processing in line with HMRC legislation and company deadlines
• Administer PAYE, National Insurance, pensions (auto-enrolment), SSP, SMP, holiday pay, and deductions
• Manage CIS payroll and liaise with subcontractors to ensure compliance
• Act as the main point of contact for all payroll-related queries
• Maintain and update employee payroll records within payroll and HR systems
• Produce payroll reports for Finance and senior management
• Reconcile payroll data and support month-end and year-end processes
• Ensure compliance with statutory requirements including RTI submissions, P60s and P11Ds
• Keep up to date with payroll legislation and implement changes accordingly
• Support internal and external audits
• Identify opportunities for process improvements and increased efficiency

Scheduler / Planning (General)

• Manage all resource planning activities to ensure maximum efficiency
• Enable KPIs to be met weekly by ensuring all jobs and appointments are met
• Check KPI performance weekly and analyse service failures to implement solutions
• Audit performance weekly and any errors brought to the team's attention
• Provide customer service to residents and customers
• Dealing with queries from residents, changing appointments
• Arranging appointments for residents
• Assist when required to undertake customer satisfaction surveys
• Attend meetings and deliver service updates to the team at internal meetings
• Participate in ensuring a positive team spirit within contract
• Follow the company's policies and procedures at all times
• Cooperate with colleagues from other departments in a timely manner if and when necessary
• Follow and support policies, procedures, initiatives and work instructions related to sustainability improvement and environmental compliance

Senior Surveyor

• Lead and manage a team of Asset Surveyors
• Oversee delivery of a rolling stock condition survey programme
• Provide technical oversight on condition surveys, responsive repairs surveys, damp and mould assessments, and defect diagnosis
• Ensure surveys are accurately scoped, priced, categorised, and recorded to support 30-year investment planning
• Validate survey outputs and maintain high standards of asset data accuracy
• Carry out surveys in support of legal disrepair cases and prepare schedules of dilapidation
• Complete pre-, in-progress, and post-inspections to ensure quality, compliance, and value for money
• Prepare clear works orders and detailed specifications for in-house teams and contractors
• Monitor contractor performance and ensure compliance with health & safety and building regulations
• Communicate clearly and professionally with residents, contractors, and internal stakeholders

Service Charge & Rent Officer / Manager

• Lead on managing agents and carry out the administration, and communication of service charges and rent application for 7000 homes, homeowners, freeholders on estate and garages
• Issue the annual rent and charges with regulatory requirements and best practice
• Bill service charges to tenants, ensuring all charges comply with relevant lease agreements, regulatory requirements, and best practice
• Calculate individual service charges for each property, ensuring all costs are appropriately allocated and apportioned
• Issue annual service charge accounts, ensuring all tenants receive clear and concise breakdowns of the charges
• Calculate and issue annual sinking fund statements
• Set service charges for new developments, ensuring sinking funds set where required
• Ensure freeholders' estate-based charges are billed in line with the transfer and deeds
• Scrutinise and issue the utility billing as per the agreements and in line with new regulations and Ofgem rules
• Accurately apply rents and service charges to accounts and on relet
• Support the organisation to improve knowledge regarding service charges, rent & income collection
• Develop strategies for income collection to ensure cost recovery and minimise arrears across all tenures
• Represent the client at regional and national housing forums, building the organisation's profile and influence
• Provide visible, values-based leadership contributing to cross departmental collaboration
• Support the organisation to improve organisation knowledge regarding service charge and rent & income collection
• Coach and mentor future leaders, promoting a culture of empowerment and accountability
• Lead the day-to-day operations, role-model a culture of learning, ownership, and trust

Asset Manager

• Lead the delivery of complex, multi-outcome projects to time, quality, and budget, working collaboratively with internal teams and specialist consultants to achieve successful outcomes
• Be accountable for delivering the actions set out within the approved Asset Management Strategy, including analysing and categorising assets to ensure long-term portfolio sustainability and maximise return on investment
• Procure appropriate contract arrangements that deliver best-value maintenance and project outcomes in line with approved programmes of work
• Develop and maintain positive working relationships across internal teams and with external stakeholders, including local authorities and regulatory bodies
• Lead internal efficiency reviews and continuous improvement initiatives within the Asset Management function, supporting a seamless, customer-focused service aligned with frontline and customer services teams

Qualifications & Experience (Cross-Role)

• Experience in social housing or residential maintenance
• Strong plumbing background with multi-trade skills
• Strong carpentry background with multi-trade skills
• Own tools and ability to use a smartphone app
• Drug and alcohol test will be carried out on the day of induction
• Experience of data analysis and process management
• Proven project management or contract experience
• Experience using document management systems (e.g., Viewpoint, Aconex, Asite, SharePoint or similar)
• Strong organisational skills and attention to detail
• Confident using Microsoft Office, particularly Excel and Outlook
• Strong communication skills and a professional approach
• Proven experience in payroll management or senior payroll role
• Strong knowledge of UK payroll legislation and HMRC compliance
• Experience managing weekly payrolls and CIS subcontractors
• Strong making of contracts (JCT, partnering contracts)
• Professional membership (e.g., RICS, CIOB, or CIH) or working towards
• Full UK driving licence with access to a vehicle
• HNC/HND (or equivalent) qualification
• Experience in service charge and rents management in housing associations, property management, or public sector housing
• Experience in creating and developing policy and procedures
• Experience in income collection and welfare benefits

Benefits (General)

• Competitive pension scheme
• 25 days annual leave plus bank holidays, 3 additional days between Christmas and New Year, and 1 wellbeing day per annum
• 37-hour working week with flexible working options by agreement, supported by a hybrid working policy
• Learning and development opportunities
• Healthcare cash plan
• Employee reward and recognition scheme
• Free and confidential Employee Assistance Programme (EAP)
• Volunteering programme

Employment Conditions

• Permanent role (most positions)
• Office attendance: Minimum 1-2 days per week in the office (where applicable)
• Full UK driving licence & vehicle required for certain positions
• Salary range £60,000 per annum (varies by role, e.g., 18-month FTC for contracts admin)