Housing Standards Officer

Full-Time No home office possible

Recruitment Consultant – Social Housing & Operational Support

MMP Consultancy are working with a fantastic organisation to recruit a Housing Standards Officer to join them on a temporary basis in West Sussex.

Responsibilities

To discharge the duties of the post in accordance with the Corporate Plan with a view to continuous improvement of clients services.

Work with other staff and management of the Housing Standards Team, to help ensure the team delivers the highest quality environmental health services possible.

Promote an enthusiastic, positive, and professional atmosphere within the Housing Standards Team and to provide a customer and stakeholderودية focused approach.

Contribute positively to a \”team working ethos\”, both within the Environmental Health service and the client as a whole.

Investigate and carry out operational inspections relating to the assessment and licensing of Houses in Multiple Occupation.

Apply all relevant environmental health legislation, regulations and appropriate licensing to ensure properties are safe huh and fit to occupy.

Investigate and carry out inspections of all housing related complaints, applying all relevant environmental health legislation, regulations and appropriate licensing to ensure properties are safe and fit to occupy.

Respond to Disabled Facility Grant enquiries in a timely manner; process, inspect and deliver appropriate adaptations in accordance with Occupational Therapist recommendations together with associated financial assistance and maintaining appropriate records.

Skills & Experience

Recent experience of carrying out inspections and applying current housing standards.
Ability to interpret specialist information e.g. technical plans/drawings and specifications.
Experience in processing, inspecting and delivering Disabled Facilities Grants.
Recent experience of carrying out assessments and licensing of Houses in Multiple Occupation.
Recent experience of carrying out inspections and applying current housing standards using the Housing Health and Safety Rating System (HHSRS).
Serve Notices of Seeking Possession in the prescribed method.
Be quick to learn and work accurately.
Determined to achieve great results and support for our tenants.
The ability to deal effectively, and with compassion, tenants who may be upset or difficult.
Excellent time management skills and the ability to make the best use of time.
Self‑motivated to be able to work independently and with the ability to self‑manage own learning.
Monitor and report on contract management meeting actions.
Take on specific projects as required.
Support delivery teams in responding to written and phone enquiries and update CRM as necessary.
Processing works orders, completions, process for payments or inspection requests in accordance with the policies and procedures and respond to general queries relating to proposed and confirmed works.
Assist in the provision of information for the database for Stock Condition, Asbestos, Fire Risk Assessment and any other areas as required.
Carry out other support tasks such as word processing, processing correspondence, specifications and providing general support to the Property Team.
Manage a budget of £150K per contract and works associated with it.
Undertake any other duties to meet the requirements of the role.
Ability to work within tight deadlines, under pressure and deliver projects on time, within budget and to the required standard.
Experience of dealing effectively with customer complaints and able to demonstrate an understanding of what provides excellent customer service.
The ability to work as part of a team, along with the ability to prioritise the workload of self and others.
Attend meetings, site visits, and networking events to build brand presence and secure new opportunities.
Comfortable with outbound communication and building new relationships.