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- Tasks: Plan and manage repairs efficiently while liaising with residents and contractors.
- Company: Join a dynamic organisation focused on community service and quality maintenance.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for professional growth.
- Other info: Be part of a supportive team with a focus on career development.
- Why this job: Make a real difference in people's lives by ensuring their homes are well-maintained.
- Qualifications: Strong organisational skills and a passion for customer service are essential.
The predicted salary is between 29902 - 29902 £ per year.
The Repairs Planner will work closely with the Maintenance Team to ensure that all repairs and maintenance work is carried out in a timely and efficient manner. The successful candidate must have excellent organisational skills and the ability to plan and prioritise workloads. You will liaise with residents and contractors to ensure that all works are completed to a high standard.
Responsibilities
- Manage Operatives diaries.
- Plan repairs works for pre and post inspection, reactive and emergency repairs.
- Prioritise emergency works.
- Book appointments and allocate works to the available operatives and follow the works from start through to completion.
- Ensure all relevant data is updated on a timely basis.
- Liaise with tenants and Operatives to arrange repairs.
- Effectively communicate any concerns about work quality and ensure operatives have the right material to complete their work.
- Take part in meetings, supervision, training as requested by the manager.
Qualifications / Requirements
- Previous experience of working with a Housing Association / Local Authority or contractor in either a Planning, Scheduling or Customer Service capacity.
- Excellent communicator, with strong organisational skills.
- GCSEs at Grade C or above and including Mathematics and English.
- Proficient IT skills including use of Microsoft Excel and Word.
- Proven background in a customer service focused environment.
- Experience of using database systems (Connect / Northgate / DRS).
- Construction related knowledge; proven experience in damp and mould treatment (painting experience desirable).
- Basic DBS.
- Full UK driving licence.
- Asbestos Awareness certification.
- Strong communication and customer service skills; experience in social housing or residential maintenance.
- Strong plumbing background with multi‑trade skills.
- Own tools and ability to use a smartphone app.
- A drug and alcohol test will be carried out on the day of induction.
- Strong carpentry background with multi‑trade skills.
- Proven experience as a Damp Surveyor or in a similar property surveying role.
- Strong knowledge of mould types, causes and impacts on residents.
- Good scientific and technical understanding of damp and condensation.
- Ability to work independently with minimal supervision.
- Strong organisational skills and ability to prioritise workloads.
- Experience managing external contractors and resources.
- Excellent written and verbal communication skills.
- Senior leadership experience in planning, regeneration, place‑making or economic development.
- Strong track record of delivering complex programmes within a large organisation.
- Experience of working at pace in a political environment.
- Collaborative, partnership‑driven approach with a focus on community outcomes.
- Commitment to equality, diversity and inclusion, sustainability and customer‑focused services.
- A relevant degree (or equivalent experience) is essential, with professional membership (e.g. RTPI) desirable.
- Experience of data analysis and process management.
- Proven project management or contract experience.
- Ability to communicate and influence contractors, colleagues and other stakeholders.
- Detailed knowledge of using a variety of JCT and partnering contracts.
- Proven influencing and negotiating skills to resolve problems.
- Sound judgement and prioritisation skills.
- Ability to work within tight deadlines, under pressure and deliver projects on time, within budget to the required standard.
- Knowledge of regulatory legislation for social housing.
Locations
Repairs Planner in Hadleigh, Suffolk employer: MMP Consultancy Limited
Contact Detail:
MMP Consultancy Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Planner in Hadleigh, Suffolk
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how your skills align with their needs. Practise common interview questions and think of examples that showcase your organisational skills and ability to prioritise workloads.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s also a chance to reiterate why you’re a great fit for the position.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates. Plus, it’s super easy!
We think you need these skills to ace Repairs Planner in Hadleigh, Suffolk
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Repairs Planner role. Highlight your organisational skills and experience in managing workloads, as these are key for us. Show how you can effectively liaise with residents and contractors!
Showcase Your Communication Skills: Since you'll be communicating with tenants and operatives, it's crucial to demonstrate your strong communication abilities. Use clear and concise language in your application to reflect how you would handle queries and concerns in the role.
Highlight Relevant Experience: If you've got experience in planning repairs or working in a similar environment, make it shine! We want to see how your background aligns with the responsibilities of the role, so don’t hold back on those details.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at MMP Consultancy Limited
✨Know Your Stuff
Make sure you understand the role of a Repairs Planner inside out. Familiarise yourself with the responsibilities, like managing operatives' diaries and prioritising emergency works. Being able to discuss these tasks confidently will show that you're ready to hit the ground running.
✨Show Off Your Organisational Skills
Since this role requires excellent organisational skills, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your ability to prioritise workloads effectively.
✨Communicate Like a Pro
You'll be liaising with residents and contractors, so practice clear and concise communication. Think about how you would explain complex repair processes to someone without technical knowledge. This will demonstrate your ability to bridge the gap between technical details and customer understanding.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the tools they use for scheduling, or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.