Location: CR0
Contract: Temp to Perm
Hours: Full-time, 5 days per week (office-based)
We are seeking an experienced Complaints Officer to support the delivery of services across four workstreams within a social housing contract. This role will be based between our office and the client's office in Croydon.
Key Responsibilities:
- Manage customer complaints from receipt through to resolution.
- Investigate issues and coordinate responses with operational teams and clients.
- Maintain accurate records and ensure complaints are resolved within agreed timescales.
- Provide regular updates to residents and stakeholders.
- Support service improvement by identifying trends and recurring issues.
Requirements:
- Previous experience in a demanding complaints-handling or customer service environment is essential.
- Excellent communication and customer service skills.
- Strong organisational skills and attention to detail.
- Ability to manage a high-volume workload and handle challenging situations professionally.
- Social housing experience is desirable.
This is an excellent opportunity for a customer-focused professional looking to secure a permanent role within a growing social housing contractor
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Complaints Officer in Croydon employer: MMP Consultancy Limited
MMP is an exceptional employer located in Portsmouth, offering a dynamic work environment that prioritises safety and compliance. With flexible working hours and a commitment to employee growth, MMP fosters a culture of collaboration and continuous improvement, ensuring that team members are supported in their professional development while making a meaningful impact on the community. Join us to be part of a dedicated team that values your expertise and contributions in maintaining critical safety standards.
