MMP Consultancy are looking to recruit a Senior Repairs Planner to work across several responsive maintenance contracts in Kings Norton. This is a customer service‑based role so candidates must be customer focused, present excellent communication and people skills.
Responsibilities
- Schedule works into diaries for up to 20 operatives daily, ensuring diaries are full and giving immediate attention to allocate work to operatives when they become free.
- Manage 7 planners.
- Check the system for emergencies and manage within a timely manner to ensure targets are met.
- Respond to telephone variations by seeking approval from duty surveyor so operatives may continue on site through to completion.
- Arrange inspections for supervisors.
- Provide a high-quality service to client on a face‑to‑face basis.
- Work within a team to achieve goals and targets, achieving daily targets of a minimum of 60 allocations of new orders.
Qualifications
- Previous experience of working with a Housing Association / Local Authority or Maintenance Contractor in a scheduling or customer service capacity.
- Excellent communicator, with strong organisational skills.
- Proficient IT skills including use of Microsoft Excel and Word.
- Proven background in a customer service focused environment.
- Experience of using database systems (Connect / Northgate / DRS).
- Construction related knowledge.
