At a Glance
- Tasks: Support teams in transitioning to the Opera Cloud Property Management System and enhance implementation phases.
- Company: Global leader in hospitality with a focus on innovation and exceptional experiences.
- Benefits: Competitive pay, remote work flexibility, and opportunities for professional growth.
- Other info: Equal opportunity employer committed to diversity and inclusion.
- Why this job: Join a dynamic team and make a real impact in the hospitality industry.
- Qualifications: 4+ years in hospitality management and 2+ years with Opera PMS experience.
Overview
Our client is a prominent Global leader dedicated to delivering exceptional experiences with over 1,000 subsidiaries and affiliated brands. With a commitment to innovation and personalized service, they are seeking a PMS Productivity Lead to join their team immediately. The Productivity Lead plays a critical role in supporting teams during the initial transition to the Opera Cloud Property Management System. The Productivity Lead collaborates closely with the deployment team, providing continuous feedback to enhance future implementation phases. This role offers a remote work schedule!
Base pay range
$30.00/hr - $55.00/hr
Position Summary
Provide hands-on support during project development, beta testing, and post-deployment stabilization. Monitor system configuration and user adoption remotely to provide operational guidance. Conduct User Acceptance Testing (UAT) of software releases to ensure readiness. Build and maintain strong relationships with vendors to resolve system-related issues effectively.
Responsibilities
- Assess system adoption and performance during and after implementation.
- Coordinate with vendors to ensure timely response to support inquiries.
- Conduct remote Q&A sessions and deliver training webinars for hotel teams.
- Partner with colleagues to ensure successful installation and configuration of property systems.
- Review and evaluate business practices to determine continued applicability post-transition.
- Provide hands-on support during project development, beta testing, and post-deployment stabilization.
- Monitor system configuration and user adoption remotely to provide operational guidance.
- Conduct User Acceptance Testing (UAT) of software releases to ensure readiness.
- Build and maintain strong relationships with vendors to resolve system-related issues effectively.
Qualifications
- Minimum 4 years of experience in hospitality management or operational roles.
- At least 2 years of hands-on experience with Opera PMS (both front-end and configuration).
MMD Services Inc. is an equal opportunity employer. All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws.
PMS Productivity Lead employer: MMD Services
As a leading global employer in the hospitality sector, our client offers a dynamic work environment that prioritises innovation and exceptional service. With a strong commitment to employee development, the PMS Productivity Lead role provides opportunities for professional growth through hands-on project involvement and collaboration with diverse teams. Enjoy the flexibility of a remote work schedule while being part of a company that values inclusivity and fosters strong relationships within the industry.
StudySmarter Expert Advice🤫
We think this is how you could land PMS Productivity Lead
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like MMD Services. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to MMD Services
Don't be shy about reaching out to MMD Services directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace PMS Productivity Lead
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about MMD Services and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at MMD Services
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
