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- Tasks: Support teams in transitioning to the Opera Cloud Property Management System and enhance implementation phases.
- Company: Global leader in hospitality with a focus on innovation and exceptional experiences.
- Benefits: Competitive pay, remote work flexibility, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a real impact in the hospitality industry.
- Qualifications: 4+ years in hospitality management and 2+ years with Opera PMS experience.
- Other info: Equal opportunity employer committed to diversity and inclusion.
Overview
Our client is a prominent Global leader dedicated to delivering exceptional experiences with over 1,000 subsidiaries and affiliated brands. With a commitment to innovation and personalized service, they are seeking a PMS Productivity Lead to join their team immediately. The Productivity Lead plays a critical role in supporting teams during the initial transition to the Opera Cloud Property Management System. The Productivity Lead collaborates closely with the deployment team, providing continuous feedback to enhance future implementation phases. This role offers a remote work schedule!
Base pay range
$30.00/hr – $55.00/hr
Position Summary
Provide hands-on support during project development, beta testing, and post-deployment stabilization. Monitor system configuration and user adoption remotely to provide operational guidance. Conduct User Acceptance Testing (UAT) of software releases to ensure readiness. Build and maintain strong relationships with vendors to resolve system-related issues effectively.
Responsibilities
- Assess system adoption and performance during and after implementation.
- Coordinate with vendors to ensure timely response to support inquiries.
- Conduct remote Q&A sessions and deliver training webinars for hotel teams.
- Partner with colleagues to ensure successful installation and configuration of property systems.
- Review and evaluate business practices to determine continued applicability post-transition.
- Provide hands-on support during project development, beta testing, and post-deployment stabilization.
- Monitor system configuration and user adoption remotely to provide operational guidance.
- Conduct User Acceptance Testing (UAT) of software releases to ensure readiness.
- Build and maintain strong relationships with vendors to resolve system-related issues effectively.
Qualifications
- Minimum 4 years of experience in hospitality management or operational roles.
- At least 2 years of hands-on experience with Opera PMS (both front-end and configuration).
MMD Services Inc. is an equal opportunity employer. All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws.
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PMS Productivity Lead employer: MMD Services
Contact Detail:
MMD Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land PMS Productivity Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for opportunities. A friendly chat can lead to insider info about openings that might not even be advertised yet.
✨Tip Number 2
Get ready for those interviews! Research the company and its culture, especially their approach to innovation and service. Prepare some questions that show you’re genuinely interested in how they implement systems like Opera PMS.
✨Tip Number 3
Show off your skills! If you have experience with Opera PMS, make sure to highlight specific examples of how you've improved productivity or user adoption in past roles. Real-life stories resonate well with interviewers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about landing that PMS Productivity Lead role.
We think you need these skills to ace PMS Productivity Lead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with Opera PMS and hospitality management. We want to see how your skills align with the role of PMS Productivity Lead!
Showcase Your Experience: Don’t just list your past jobs; tell us about specific projects where you provided hands-on support or conducted User Acceptance Testing. We love seeing real examples of your impact in previous roles!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences shine through without unnecessary fluff.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the PMS Productivity Lead position!
How to prepare for a job interview at MMD Services
✨Know Your PMS Inside Out
Make sure you’re well-versed in the Opera Property Management System. Brush up on both front-end functionalities and configuration aspects. Being able to discuss your hands-on experience confidently will show that you’re the right fit for the role.
✨Showcase Your Training Skills
Since the role involves conducting training webinars, prepare to share examples of how you've successfully trained teams in the past. Highlight any creative methods you used to engage participants and ensure they understood the material.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you resolved system-related issues or improved user adoption. This will illustrate your capability to build strong relationships with vendors and support teams effectively.
✨Prepare for User Acceptance Testing (UAT) Scenarios
Familiarise yourself with UAT processes and be prepared to discuss how you would approach testing software releases. Think about potential challenges and how you would ensure readiness before deployment.