At a Glance
- Tasks: Lead a team to ensure tech stability and improve investment operations.
- Company: Join a global leader in investment management with a vibrant culture.
- Benefits: Professional development, supportive leaders, and a range of career opportunities.
- Other info: Inclusive culture with benefits to enhance your well-being.
- Why this job: Make a real impact in tech while working in a dynamic environment.
- Qualifications: Experience in IT leadership and knowledge of investment management technology.
The predicted salary is between 70000 - 90000 £ per year.
Role Overview
The Technology Service Delivery Lead is a senior technical leadership role responsible for the stability, reliability, and continuous improvement of the end-to-end technology environment supporting Mercer Investments' global investment operations.
What You Will Do
- Own the end-to-end incident management lifecycle for all investment technology systems.
- Serve as the primary escalation point for P1/P2 incidents.
- Lead and manage a team of application support analysts.
- Manage the governance and performance of the Marsh McLennan AMS shared services partnership.
Why It Might Be a Fit
- Significant relevant experience in IT leadership or management within investment management or financial services.
- Deep knowledge of the investment management lifecycle and supporting technology platforms.
- Strong technical foundation across enterprise infrastructure.
Requirements
- Significant relevant experience in IT leadership or management within investment management or financial services.
- Deep knowledge of the investment management lifecycle and supporting technology platforms.
- Strong technical foundation across enterprise infrastructure.
- Solid understanding of ITIL-aligned service management frameworks and experience with ITSM tooling such as ServiceNow or equivalent.
- ITIL v4 Foundation certification or higher.
- PMP or equivalent project management qualification.
Benefits
- Professional development opportunities.
- Interesting work.
- Supportive leaders.
- Vibrant and inclusive culture.
- Range of career opportunities.
- Benefits and rewards to enhance your well-being.
Technology Service Delivery Leader employer: MMC Contractors
Mercer Investments is an excellent employer, offering a vibrant and inclusive culture that fosters professional development and career growth. As a Technology Service Delivery Leader, you will be part of a supportive team dedicated to enhancing the stability and reliability of investment technology systems, with access to a range of benefits designed to enhance your well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Technology Service Delivery Leader
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what MMC Contractors values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges MMC Contractors might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at MMC Contractors!
✨Direct Apply to MMC Contractors
Let's not forget to apply directly through the MMC Contractors website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Technology Service Delivery Leader
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at MMC Contractors.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at MMC Contractors. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at MMC Contractors
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
