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For Companies At a Glance
- Tasks: Drive growth and performance in the plant retail space while managing key customer relationships.
- Company: Join a leading horticulture company focused on innovation and customer satisfaction.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Why this job: Make a real impact in the plant industry while collaborating with diverse teams.
- Qualifications: Experience in customer account management and strong analytical skills required.
- Other info: Exciting opportunities for personal growth and professional development await you.
The predicted salary is between 36000 - 60000 £ per year.
The Commercial Manager plays a critical role in driving the growth and performance of MM Plants' customer portfolio, supporting the Head of Commercial to deliver strategic initiatives, expand online customer bases, and build strong customer relationships. This role involves working cross-functionally to optimise operational delivery, strengthen customer engagement, and drive profitability by identifying and leveraging commercial opportunities. The successful candidate will bring passion for the plant and horticulture retail space, a strong understanding of commercial levers to influence performance, and the ability to manage multiple priorities while delivering sustained value.
Responsibilities
- Act as a primary point of contact for key customers, maintaining and building robust relationships.
- Understand and anticipate customer needs, delivering tailored solutions to meet their requirements.
- Ensure swift and comprehensive responses to all customer requests and queries.
- Oversee accurate maintenance of records in systems such as Rubicon, including product codes, BOMs, hardware, and pricing.
- Drive process efficiency and ensure internal deliverables are aligned with customer expectations.
- Monitor and review performance indicators, proactively implementing improvements.
- Lead or support the planning and execution of category and range reviews, coordinating stakeholders effectively.
- Ensure commercial projects meet deadlines, budgets, and KPIs.
- Work cross-functionally with NPD, Technical, Packaging, Planning, and Supply Chain teams to ensure seamless product launches and service delivery.
- Facilitate communication between internal teams to ensure customer goals and process improvements are clearly understood and actioned.
- Oversee sales forecasts, peak season planning (including Christmas, Spring, Easter), and coordinate resources to ensure customer demand is met.
- Communicate clearly to both customer and internal stakeholders throughout peak periods.
- Maintain regular contact with customer buying, product development, technical, and supply chain teams.
- Ensure prompt responses to ad-hoc customer requirements and issues.
- Host and coordinate site visits for customers and growers to provide a high-quality experience.
- Track and manage changes to plant product ranges, pricing, and specifications, distributing updated information internally as necessary.
- Ensure continuous accuracy of sales and operations forecasting by capturing and responding to customer feedback and market trends.
- Lead or contribute to product presentations for customers, adhering to gate and approval processes.
- Support NPD teams on new plant product launches, ensuring all details are captured and communicated in both customer and internal systems, including prices and hardware requirements.
- Resolve commercial or operational issues efficiently, working with relevant teams to maintain service excellence.
- Ensure that plant product specifications, packaging (hardware), and processes fulfill all customer and regulatory criteria.
- Plan and manage operational arrangements for seasonal sales peaks, ensuring resources and systems enable timely fulfilment and quality outcomes.
- Maintain and review system data – product codes, BOMs, and hardware – to guarantee accurate reporting and operational efficiency.
- Identify and implement opportunities for continual process improvement.
What you can already do
- Strong background in managing customer accounts and delivering commercial outcomes within FMCG, retail, or a similar fast-paced business.
- Passion for customer environments, with proven experience in driving growth and performance via retail strategies.
- Strong analytical and problem-solving skills, with the ability to interpret data and provide actionable insights to support growth and profitability.
- Exceptional communication and interpersonal skills to manage relationships with internal teams and external customers.
- Experience with ERP systems (e.g., Rubicon) and familiarity with product specifications, BOMs, and production planning.
- Proven ability to plan and execute projects, demonstrating strong organisational and time management skills.
- Knowledge of forecasting and peak planning methodologies, particularly within retail or wholesale environments.
- Experience working with product development (NPD) and successfully launching new products into the market.
- Familiarity with category management and data-backed decision-making.
- Trusted: Dependable and accountable, consistently meeting high standards.
- Passionate: Shows enthusiasm and dedication to achieving operational goals.
- Dynamic: Adapts to challenges with innovative solutions and a proactive approach.
- Work Together: Builds strong relationships and fosters a team-oriented culture.
Commercial Manager Plants in London employer: MM Flowers Ltd
Contact Detail:
MM Flowers Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Manager Plants in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the horticulture and retail space. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show your passion for plants! When you get the chance to chat with potential employers, let your enthusiasm shine through. Share your experiences and insights about the industry, and how you can contribute to their growth. It’s all about making that personal connection!
✨Tip Number 3
Prepare for interviews by researching the company and its customer base. Understand their products and services, and think about how you can help them optimise their operations and drive profitability. Tailor your answers to show you’re the perfect fit for their needs.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you an edge. Plus, it shows you’re genuinely interested in being part of our team. Let’s make it happen together!
We think you need these skills to ace Commercial Manager Plants in London
Some tips for your application 🫡
Show Your Passion: Let your love for plants and horticulture shine through in your application. We want to see that you’re not just looking for a job, but that you genuinely care about the industry and are excited to contribute to our growth.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in managing customer accounts and driving commercial outcomes. We’re looking for specific examples that demonstrate your skills and how they align with the role.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot. This helps us quickly see why you’d be a great fit!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at MM Flowers Ltd
✨Know Your Customers
Before the interview, research the company's customer base and their needs. Be ready to discuss how you can build and maintain strong relationships with key customers, as this is crucial for the role of Commercial Manager.
✨Showcase Your Analytical Skills
Prepare examples of how you've used data to drive commercial outcomes in previous roles. Highlight your experience with forecasting and performance indicators, as well as how you've implemented improvements based on insights.
✨Demonstrate Cross-Functional Collaboration
Think of instances where you've worked with different teams, like NPD or Supply Chain, to achieve a common goal. Be ready to explain how you facilitated communication and ensured everyone was aligned with customer expectations.
✨Be Ready for Problem-Solving Scenarios
Anticipate questions about how you've resolved operational issues in the past. Prepare to discuss specific challenges you've faced and the innovative solutions you implemented to maintain service excellence.
