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For Companies At a Glance
- Tasks: Drive growth and performance by managing customer relationships and optimising commercial opportunities.
- Company: Join MM Flowers, a dynamic player in the retail space with a focus on innovation.
- Benefits: Competitive salary, career development, and a vibrant work culture.
- Why this job: Make a real impact in the retail sector while building strong customer connections.
- Qualifications: Experience in customer account management and a passion for retail strategies.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
The predicted salary is between 28800 - 48000 £ per year.
The Commercial Manager plays a critical role in driving the growth and performance of MM Flowers’ customer portfolio, supporting the Head of Commercial to deliver strategic initiatives, expand online customer bases, and build strong customer relationships. This role involves working cross-functionally to optimise operational delivery, strengthen customer engagement, and drive profitability by identifying and leveraging commercial opportunities. The successful candidate will bring passion for the retail space, a strong understanding of commercial levers to influence performance, and the ability to manage multiple priorities while delivering sustained value.
Responsibilities
- Build and nurture strong, long-term relationships with customers, ensuring positive engagement and alignment with their business needs.
- Manage customer relationships for new products by supporting the product development process and influencing outcomes to align with strategic goals.
- Collaborate with the Head of Commercial to identify and secure opportunities that expand MM Flowers’ portfolio and deliver commercial value.
- Take ownership of the customer business plan, ensuring continued growth, introducing new product concepts, and developing initiatives to achieve targets.
- Work with operational teams to ensure customer requirements are well understood and met, taking ownership of product production and delivery timelines.
- Coordinate with NPD, Operations, and Technical teams to ensure the seamless execution of launches and category changes.
- Collaborate with the Insight team to deliver data-driven reporting and performance updates, offering actionable recommendations for customer improvement.
- Use insights to inform decision-making and identify opportunities to continually improve commercial performance.
- Support the Head of Commercial in managing key accounts, engaging with online customers to effectively communicate product strategy and progress.
- Build strong relationships with customers by delivering outstanding service and aligning their needs with MM Flowers’ capabilities.
- Act as a critical point of contact for customers, providing updates, resolving issues, and maintaining high levels of satisfaction.
- Support the development and implementation of strategies to deliver long-term growth within the retail sector, exploring and securing new revenue opportunities.
- Assist in the commercialisation of new products, including managing customer paperwork for NPD samples and supporting launch initiatives.
- Identify and exploit all relevant commercial levers within the business to influence performance and profitability.
- Take responsibility for ensuring operational teams are supported and knowledgeable about customer requirements and product specifications.
- Work alongside commercial, NPD, and insight teams to effectively launch new category concepts, providing evidence-backed rationale for customer alignment.
- Deliver regular reporting and updates to senior management on customer performance, opportunities, and risks.
- Collaborate with Insight and Technical teams to analyse category trends, build plans, and inform decisions that generate value for both the business and customers.
- Assist with the planning and execution of category range reviews, ensuring targets are met and stakeholders are well-coordinated.
- Demonstrate strong project management skills, ensuring all commercial projects meet deadlines, budgets, and KPIs.
- Engage with internal teams to ensure consistent communication and alignment on customer goals, new product developments, and process improvements.
Qualifications / What you can already do
- Strong background in managing customer accounts and delivering commercial outcomes within FMCG, retail, or a similar fast-paced business.
- Passion for customer environments, with proven experience in driving growth and performance via retail strategies.
- Strong analytical and problem-solving skills, with the ability to interpret data and provide actionable insights to support growth and profitability.
- Exceptional communication and interpersonal skills to manage relationships with internal teams and external customers.
- Experience with ERP systems (e.g., Rubicon) and familiarity with product specifications, BOMs, and production planning.
- Proven ability to plan and execute projects, demonstrating strong organisational and time management skills.
- Knowledge of forecasting and peak planning methodologies, particularly within retail or wholesale environments.
- Experience working with product development (NPD) and successfully launching new products into the market.
- Familiarity with category management and data-backed decision-making.
Commercial Manager employer: MM Flowers Ltd
Contact Detail:
MM Flowers Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and customer base. This will help you tailor your responses and show that you’re genuinely interested in MM Flowers and the role of Commercial Manager.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experiences align with the job description. Highlight your passion for retail and your ability to drive growth, just like they’re looking for in a Commercial Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at MM Flowers and contributing to their success.
We think you need these skills to ace Commercial Manager
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the retail space shine through! We want to see how your passion aligns with our mission at MM Flowers and how you can contribute to our growth.
Tailor Your Experience: Make sure to highlight your relevant experience in managing customer accounts and driving commercial outcomes. We love seeing how your background fits with the role of Commercial Manager, so don’t hold back!
Be Data-Driven: Since this role involves a lot of data analysis, include examples of how you've used insights to inform decisions in the past. Show us your analytical skills and how they can benefit our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at MM Flowers Ltd
✨Know Your Commercial Stuff
Make sure you brush up on your knowledge of commercial strategies and retail environments. Be ready to discuss how you've driven growth in previous roles and how you can apply that experience to MM Flowers. Use specific examples to showcase your understanding of commercial levers.
✨Build Relationships Before You Even Start
Think about how you can demonstrate your relationship-building skills during the interview. Prepare to share stories about how you've nurtured customer relationships in the past, and be ready to discuss how you would approach building strong connections with MM Flowers' customers.
✨Data is Your Best Friend
Since the role involves a lot of data-driven decision-making, come prepared with examples of how you've used data to inform your strategies. Be ready to talk about specific metrics you've tracked and how they influenced your decisions in previous roles.
✨Show Off Your Project Management Skills
This role requires strong project management abilities, so be prepared to discuss how you've successfully managed multiple priorities in the past. Share examples of projects you've led, how you kept everything on track, and the outcomes you achieved.
