At a Glance
- Tasks: Lead complex IT escalations and support network infrastructure across UK sites.
- Company: Global technology leader with a focus on innovation and collaboration.
- Benefits: Competitive salary, comprehensive benefits package, and hybrid working options.
- Other info: Opportunity for professional growth and development in a supportive environment.
- Why this job: Join a dynamic team and make a real impact in IT support and operations.
- Qualifications: Experience in Microsoft 365, Azure AD, and ISO 27001 environments required.
The predicted salary is between 47000 - 63000 £ per year.
Our client, a global technology leader, is currently looking for a Senior IT Support Analyst to work with the service desk providing support across the business. Reporting to the Head of IT, the Senior Support Engineer plays a key role in supporting the network, infrastructure and users across all UK sites. This senior position provides technical leadership, owns complex escalations and drives operational maturity across the IT function. The engineer will work closely with the IT Service Desk, Infrastructure, Compliance, Legal and Global IT teams. Experience working in an ISO 27001 active environment, where controls, evidence capture and workflow adherence are part of daily tasks, is essential.
Responsibilities (key tasks and requirements of the role):
- Lead escalations and complex technical issues across the IT estate
- Maintain and improve ISO-aligned workflows: access control, incident management, asset life cycle, change management
- Administration and support: Microsoft 365, Azure AD/Entra ID, Intune configuration and compliance, JIRA, CrowdStrike, Mimecast, ScreenConnect, Exchange, SharePoint, Teams, M365 Office Suite
- Support OS deployment, endpoint hardening and infrastructure optimisation
- Be a point of escalations for support Desktop Engineers and ITSD staff
- Collaborate with Compliance, Operations and Global IT
- Contribute to process development, documentation and training materials
- Ensure adherence to SLAs and operational standards across UK sites
Essential Attributes:
- Solid Microsoft 365 administration
- Strong Azure AD/Entra ID identity management
- Intune policy management and device configuration
- Broad Microsoft infrastructure understanding (endpoints, OS and User apps deployment, networks, SaaS)
- Experience working in an ISO 27001 active environment
- High level documentation allowing upskill others and influence cross-team working
Infrastructure Support Engineer - 3rd Line in Woking employer: MLR Associates
Our client is a global technology leader that prioritises employee growth and development, offering a dynamic work culture that fosters collaboration and innovation. With a competitive salary and comprehensive benefits package, including hybrid working options, employees are empowered to thrive in their roles while contributing to the operational maturity of the IT function. This position not only provides the opportunity to lead complex technical challenges but also to work within a supportive environment that values adherence to ISO standards and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Infrastructure Support Engineer - 3rd Line in Woking
✨Tip Number 1
Network, network, network! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the hunt for an Infrastructure Support Engineer role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews like a pro! Research common questions for IT support roles and practice your answers. Make sure you can talk confidently about your experience with Microsoft 365, Azure AD, and ISO 27001 environments.
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your past experiences, highlight specific challenges you faced and how you resolved them, especially around incident management and compliance workflows.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Infrastructure Support Engineer - 3rd Line in Woking
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Infrastructure Support Engineer. Highlight your experience with Microsoft 365, Azure AD, and any ISO 27001 knowledge you have. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific projects or experiences that relate to the responsibilities listed in the job description. We love a good story!
Show Off Your Technical Skills:In your application, don’t shy away from showcasing your technical expertise. Whether it's your experience with Intune, JIRA, or endpoint hardening, let us know how you've used these tools effectively in past roles. We’re keen to see your problem-solving skills in action!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly. Plus, it shows us you're serious about joining our team at StudySmarter!
How to prepare for a job interview at MLR Associates
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Azure AD, and Intune. Be ready to discuss your experience with these technologies in detail, as well as any complex technical issues you've resolved in the past.
✨Understand ISO 27001 Standards
Since this role requires working in an ISO 27001 environment, it’s crucial to familiarise yourself with its principles. Be prepared to explain how you've adhered to these standards in previous roles and how you can contribute to maintaining compliance.
✨Showcase Your Problem-Solving Skills
Think of specific examples where you've led escalations or tackled complex technical challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your ability to drive operational maturity.
✨Collaborate and Communicate
This position involves working closely with various teams, so highlight your collaboration skills. Prepare to discuss how you've effectively communicated with different departments and contributed to process development or training materials in the past.
