Senior Manager - Planning

We are seeking a strategically minded Operational Resilience Specialist to lead the next phase of our clients resilience journey — embedding, refining, and maturing their established framework.
This role is critical in driving cultural change, championing continuous improvement, and ensuring operational resilience remains a sustainable, value-adding capability across the business.

Key Responsibilities
Evolve and mature the operational resilience strategy in line with the business’s long-term goals, regulatory developments, and market best practice.
Own the resilience continuous improvement roadmap, aligning with internal audit, risk, IT, and third-party risk to close findings and uplift practices
Act as a resilience thought leader, shaping the business narrative around resilience and influencing strategic decisions at senior levels.
Ensure resilience is embedded in strategic planning, transformation programmes, outsourcing decisions, and operating model changes.
Drive the embedding of operational resilience principles into day-to-day behaviors, business planning, and risk culture across all functions and geographies.
Lead targeted campaigns and training to elevate understanding and ownership of resilience among senior leaders and operational teams.
Conduct periodic maturity assessments, gap analyses and lessons learned exercises to identify and action improvement areas.
Strengthen the effectiveness of existing processes such as impact tolerance testing, scenario exercises, and resilience metrics.
Provide compelling insight and MI to executive stakeholders and board committees on resilience maturity, cultural embedding, and improvement outcomes.
Serve as the key interface with internal and external stakeholders (e.g. auditors, regulators) on ongoing resilience progress.

Key Skills and Experience
Strong expertise in operational resilience within a regulated financial services or insurance setting, with a post-implementation focus.
Proven track record of influencing cultural change and embedding risk or resilience capabilities sustainably across business lines.
Deep understanding of relevant European regulatory regimes (e.g. DORA, Solvency II, EIOPA) and industry standards.
Demonstrated ability to drive strategic thinking, continuous improvement, and business engagement across complex organisational structures.
Skilled communicator with the ability to influence, educate, and challenge constructively at all levels.

Desirable
Background in strategy, business transformation, or operational risk with exposure to resilience themes.
Experience in pan-European or multinational insurance environments.
Professional qualifications such as MBCI, ISO 22301, IRM, or similar.