Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the evolution of operational resilience strategies and drive cultural change across the business.
- Company: Join a forward-thinking company focused on embedding resilience in their operations and culture.
- Benefits: Enjoy competitive perks, opportunities for professional growth, and a dynamic work environment.
- Why this job: Be a key player in shaping resilience strategies that impact the entire organisation and its future.
- Qualifications: Strong expertise in operational resilience within regulated financial services; relevant qualifications preferred.
- Other info: Ideal for those passionate about driving change and influencing at senior levels.
The predicted salary is between 72000 - 108000 £ per year.
We are seeking a strategically minded Operational Resilience Specialist to lead the next phase of our clients resilience journey — embedding, refining, and maturing their established framework. This role is critical in driving cultural change, championing continuous improvement, and ensuring operational resilience remains a sustainable, value-adding capability across the business.
Key Responsibilities
- Evolve and mature the operational resilience strategy in line with the business’s long-term goals, regulatory developments, and market best practice.
- Own the resilience continuous improvement roadmap, aligning with internal audit, risk, IT, and third-party risk to close findings and uplift practices.
- Act as a resilience thought leader, shaping the business narrative around resilience and influencing strategic decisions at senior levels.
- Ensure resilience is embedded in strategic planning, transformation programmes, outsourcing decisions, and operating model changes.
- Drive the embedding of operational resilience principles into day-to-day behaviours, business planning, and risk culture across all functions and geographies.
- Lead targeted campaigns and training to elevate understanding and ownership of resilience among senior leaders and operational teams.
- Conduct periodic maturity assessments, gap analyses and lessons learned exercises to identify and action improvement areas.
- Strengthen the effectiveness of existing processes such as impact tolerance testing, scenario exercises, and resilience metrics.
- Provide compelling insight and MI to executive stakeholders and board committees on resilience maturity, cultural embedding, and improvement outcomes.
- Serve as the key interface with internal and external stakeholders (e.g. auditors, regulators) on ongoing resilience progress.
Key Skills and Experience
- Strong expertise in operational resilience within a regulated financial services or insurance setting, with a post-implementation focus.
- Proven track record of influencing cultural change and embedding risk or resilience capabilities sustainably across business lines.
- Deep understanding of relevant European regulatory regimes (e.g. DORA, Solvency II, EIOPA) and industry standards.
- Demonstrated ability to drive strategic thinking, continuous improvement, and business engagement across complex organisational structures.
- Skilled communicator with the ability to influence, educate, and challenge constructively at all levels.
Desirable
- Background in strategy, business transformation, or operational risk with exposure to resilience themes.
- Experience in pan-European or multinational insurance environments.
- Professional qualifications such as MBCI, ISO 22301, IRM, or similar.
Contact Detail:
MLM Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Manager - Operational Resilience SME (England)
✨Tip Number 1
Network with professionals in the operational resilience field, especially those who have experience in regulated financial services. Attend industry events or webinars to connect with potential colleagues and learn about the latest trends and challenges in the sector.
✨Tip Number 2
Familiarise yourself with the specific regulatory frameworks mentioned in the job description, such as DORA and Solvency II. Understanding these regulations will not only help you in interviews but also demonstrate your commitment to the role and its requirements.
✨Tip Number 3
Prepare to discuss your previous experiences where you've successfully influenced cultural change within an organisation. Be ready to share specific examples that highlight your ability to drive strategic thinking and continuous improvement.
✨Tip Number 4
Research StudySmarter's values and mission to align your personal goals with ours. During any discussions, emphasise how your vision for operational resilience can contribute to our overall objectives and enhance our organisational culture.
We think you need these skills to ace Senior Manager - Operational Resilience SME (England)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your expertise in operational resilience, particularly within regulated financial services. Emphasise your experience with cultural change and embedding risk capabilities, as these are key aspects of the role.
Craft a Compelling Cover Letter: In your cover letter, demonstrate your understanding of the company's operational resilience strategy and how your background aligns with their goals. Use specific examples from your past experiences to illustrate your ability to drive strategic thinking and continuous improvement.
Highlight Relevant Qualifications: If you have professional qualifications such as MBCI, ISO 22301, or IRM, make sure to mention them prominently. These credentials can set you apart from other candidates and show your commitment to the field.
Showcase Communication Skills: Given the importance of influencing and educating at all levels, provide examples in your application that showcase your communication skills. Highlight instances where you've successfully engaged stakeholders or led training initiatives related to operational resilience.
How to prepare for a job interview at MLM Search
✨Understand the Role Deeply
Before the interview, make sure you thoroughly understand the responsibilities and expectations of the Senior Manager - Operational Resilience SME role. Familiarise yourself with the key skills and experiences required, especially in operational resilience within regulated financial services.
✨Showcase Your Strategic Mindset
Be prepared to discuss how you've previously evolved and matured operational resilience strategies. Share specific examples that demonstrate your ability to align resilience initiatives with long-term business goals and regulatory developments.
✨Demonstrate Cultural Change Leadership
Highlight your experience in influencing cultural change within organisations. Discuss campaigns or training sessions you've led that elevated understanding and ownership of resilience among senior leaders and operational teams.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and strategic thinking. Prepare to discuss how you would handle specific challenges related to operational resilience, such as conducting maturity assessments or engaging with stakeholders on resilience progress.
