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For Companies At a Glance
- Tasks: Lead the evolution of operational resilience strategies and drive cultural change across the business.
- Company: Join a forward-thinking company focused on enhancing operational resilience in financial services.
- Benefits: Enjoy competitive pay, opportunities for professional growth, and a dynamic work environment.
- Why this job: Be a key player in shaping resilience strategies that impact the entire organisation and its culture.
- Qualifications: Strong expertise in operational resilience and a proven track record in influencing cultural change required.
- Other info: Ideal for those passionate about strategic thinking and continuous improvement in a regulated environment.
The predicted salary is between 72000 - 108000 £ per year.
We are seeking a strategically minded Operational Resilience Specialist to lead the next phase of our clients resilience journey — embedding, refining, and maturing their established framework. This role is critical in driving cultural change, championing continuous improvement, and ensuring operational resilience remains a sustainable, value-adding capability across the business.
Key Responsibilities
- Evolve and mature the operational resilience strategy in line with the business’s long-term goals, regulatory developments, and market best practice.
- Own the resilience continuous improvement roadmap, aligning with internal audit, risk, IT, and third-party risk to close findings and uplift practices.
- Act as a resilience thought leader, shaping the business narrative around resilience and influencing strategic decisions at senior levels.
- Ensure resilience is embedded in strategic planning, transformation programmes, outsourcing decisions, and operating model changes.
- Drive the embedding of operational resilience principles into day-to-day behaviours, business planning, and risk culture across all functions and geographies.
- Lead targeted campaigns and training to elevate understanding and ownership of resilience among senior leaders and operational teams.
- Conduct periodic maturity assessments, gap analyses and lessons learned exercises to identify and action improvement areas.
- Strengthen the effectiveness of existing processes such as impact tolerance testing, scenario exercises, and resilience metrics.
- Provide compelling insight and MI to executive stakeholders and board committees on resilience maturity, cultural embedding, and improvement outcomes.
- Serve as the key interface with internal and external stakeholders (e.g. auditors, regulators) on ongoing resilience progress.
Key Skills and Experience
- Strong expertise in operational resilience within a regulated financial services or insurance setting, with a post-implementation focus.
- Proven track record of influencing cultural change and embedding risk or resilience capabilities sustainably across business lines.
- Deep understanding of relevant European regulatory regimes (e.g. DORA, Solvency II, EIOPA) and industry standards.
- Demonstrated ability to drive strategic thinking, continuous improvement, and business engagement across complex organisational structures.
- Skilled communicator with the ability to influence, educate, and challenge constructively at all levels.
Desirable
- Background in strategy, business transformation, or operational risk with exposure to resilience themes.
- Experience in pan-European or multinational insurance environments.
- Professional qualifications such as MBCI, ISO 22301, IRM, or similar.
Senior Manager - Operational Resilience SME (England) employer: MLM Search
Contact Detail:
MLM Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Manager - Operational Resilience SME (England)
✨Tip Number 1
Familiarise yourself with the latest European regulatory frameworks like DORA and Solvency II. Understanding these regulations will not only help you in interviews but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Network with professionals in operational resilience, especially those who have experience in regulated financial services. Engaging with industry experts can provide insights into best practices and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've influenced cultural change in previous roles. Highlighting your ability to drive strategic thinking and continuous improvement will resonate well with our hiring team.
✨Tip Number 4
Showcase your communication skills by being ready to articulate complex resilience concepts clearly. Being able to influence and educate stakeholders at all levels is crucial for this role, so practice explaining your ideas succinctly.
We think you need these skills to ace Senior Manager - Operational Resilience SME (England)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your expertise in operational resilience, particularly within regulated financial services or insurance. Use specific examples that demonstrate your ability to influence cultural change and embed resilience capabilities.
Craft a Compelling Cover Letter: In your cover letter, articulate your understanding of the role and how your background aligns with the key responsibilities. Emphasise your strategic thinking and experience with European regulatory regimes, showcasing how you can drive the company's resilience journey.
Highlight Relevant Experience: When detailing your work history, focus on roles where you've successfully led initiatives related to operational resilience. Include metrics or outcomes that illustrate your impact, such as improvements in risk culture or successful training campaigns.
Showcase Communication Skills: Since the role requires influencing and educating at all levels, provide examples of how you've effectively communicated complex ideas to diverse stakeholders. This could include presentations, reports, or training sessions you've led.
How to prepare for a job interview at MLM Search
✨Understand the Role's Strategic Importance
Make sure you grasp how operational resilience fits into the broader business strategy. Be prepared to discuss how you can evolve and mature the resilience strategy in line with long-term goals and regulatory developments.
✨Showcase Your Change Management Skills
Highlight your experience in influencing cultural change within organisations. Prepare examples of how you've successfully embedded risk or resilience capabilities in previous roles, as this will demonstrate your ability to drive the necessary changes.
✨Familiarise Yourself with Regulatory Frameworks
Brush up on relevant European regulatory regimes like DORA and Solvency II. Being able to discuss these frameworks confidently will show that you understand the compliance landscape and can navigate it effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think about past experiences where you conducted maturity assessments or gap analyses, and be ready to explain your thought process and outcomes.
