Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team managing complex property insurance claims and provide expert advice.
- Company: Join a specialist insurer known for its innovative approach to property insurance.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Be part of a collaborative culture that values solutions and continuous improvement.
- Qualifications: Proven senior claims experience in commercial property or liability is essential.
- Other info: This role offers a chance to make a significant impact in the insurance sector.
The predicted salary is between 72000 - 108000 £ per year.
A unique opportunity has arisen for a hands-on, technically strong claims leader to join a specialist insurer in a pivotal Head of Claims role. You’ll lead a small team of claims professionals, managing a portfolio that includes fire damage, general liability, and complex property insurance claims
Responsibilities
Technical Oversight & Claims Handling
- Personally handle high-value and complex claims.
- Set and review reserves, approve settlements, and guide negotiation strategy
- Provide expert advice to underwriters and brokers on claim trends and exposures
- Manage, coach, and support a small team of claims professionals
- Conduct regular 1:1s, performance reviews, and case audits
- Foster a collaborative, solutions-focused culture
Stakeholder Engagement
- Liaise with internal departments including underwriting, legal, and compliance
- Engage with external experts, TPAs, surveyors, and solicitors
- Represent the claims function in internal and external meetings
Operational & Regulatory Oversight
- Monitor SLA performance and claims processes
- Ensure compliance with FCA and PRA standards
- Drive continuous improvement in claims systems and reporting
Background
Technical:
- Deep knowledge of UK commercial property Insurance.
- Knowledge of Proerty rights and liability (desirable)
- Strong understanding of insurance contracts, policy interpretation, and reserving strategy
Candidate Profile:
- Proven experience in a senior claims role (ideally within commercial property or liability)
- Comfortable leading a small team while remaining hands-on with technical work
- Excellent communicator with strong analytical and negotiation skills
Boost your career
Find thousands of job opportunities by signing up to eFinancialCareers today. #J-18808-Ljbffr
Head of Claims - Property Insurance | London, UK | Hybrid employer: MLM Search
Contact Detail:
MLM Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Claims - Property Insurance | London, UK | Hybrid
✨Tip Number 1
Network with professionals in the property insurance sector. Attend industry events or webinars to connect with potential colleagues and leaders who can provide insights into the role and company culture.
✨Tip Number 2
Research the latest trends in claims management and property insurance. Being knowledgeable about current challenges and innovations will help you stand out during discussions with interviewers.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Highlight specific examples where your coaching and support led to improved performance or outcomes.
✨Tip Number 4
Familiarise yourself with FCA and PRA regulations relevant to claims handling. Demonstrating your understanding of compliance will show that you're well-prepared for the operational aspects of the role.
We think you need these skills to ace Head of Claims - Property Insurance | London, UK | Hybrid
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing claims, particularly in commercial property insurance. Emphasise any leadership roles and technical expertise that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention specific examples of how you've successfully handled complex claims and led teams in the past.
Highlight Relevant Skills: In your application, focus on key skills such as negotiation, analytical thinking, and stakeholder engagement. Provide concrete examples of how you've used these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a claims leadership role.
How to prepare for a job interview at MLM Search
✨Showcase Your Technical Expertise
As a Head of Claims, it's crucial to demonstrate your deep knowledge of UK commercial property insurance. Be prepared to discuss specific cases where you've handled high-value claims and how you approached the technical aspects of those situations.
✨Highlight Leadership Experience
Since you'll be managing a small team, share examples of how you've successfully led teams in the past. Discuss your approach to coaching and performance reviews, and how you foster a collaborative culture within your team.
✨Prepare for Stakeholder Engagement Questions
Expect questions about how you engage with various stakeholders, including underwriters and external experts. Prepare examples that illustrate your communication skills and your ability to represent the claims function effectively in meetings.
✨Demonstrate Continuous Improvement Mindset
The role involves driving improvements in claims processes. Be ready to discuss any initiatives you've led in the past that enhanced operational efficiency or compliance with regulatory standards, showcasing your proactive approach to problem-solving.
